Summary
Overview
Work history
Education
Affiliations
Timeline
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Rachel Ryan

Shannon ,Ireland

Summary

Enthusiastic at my job, with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. I am a reliable, conscientious and enthusiastic individual who is a strong team player. I have excellent interpersonal, communication, and organisation skills, together with the ability to work on my own initiative and effectively manage my time.

Overview

15
15
years of professional experience
7
7
years of post-secondary education

Work history

Medical Sales Assistant

Sean Hillery Pharmacists
Shannon, Clare
11.2016 - Current
  • Collaborated effectively with team members to meet sales targets.
  • Built strong relationships with regular customers for repeat business.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.

Logistics operator

Tradaree Transport Limited
Shannon, Clare
03.2016 - 07.2016


  • Oversaw import and export procedures to ensure timely deliveries.
  • Ensured compliance with industry regulations, minimised risk of penalties.
  • Processed all shipping documentation for smoother delivery processes.
  • Data Entry & other Adhoc Administration duties when required
  • Liaise with driver's on a day to day basis, allocating deliveries & collections for completion

Spa Therapist

Rain Spa Radisson Blue Hotel
Limerick
03.2015 - 11.2015
  • Upheld high standard of hygiene by sterilising tools before each use.
  • Identified appropriate products for each client's skin type by conducting thorough consultations.
  • Educated clients on best practices for skin health with tailored product recommendations.
  • Displayed empathy towards clients dealing with physical discomfort or emotional stress through attentive listening skills.
  • Maintained clean, hygienic work area by following established cleaning protocols.
  • Performed skin analysis tests, leading to more targeted treatment plans.
  • Administered body treatments by explaining procedures to clients.
  • Provided relaxing, therapeutic massages for stress reduction and health promotion.
  • Demonstrated flexibility whilst adapting to changing schedules or last-minute bookings.
  • Delivered exceptional customer service for repeat business and positive reviews.

Customer service representative

Fexco (Tax Free Shopping)
Shannon, Clare
05.2012 - 12.2012
  • Process Vat refunds on an inhouse purpose built system of residents for non EU citizens.
  • Dealing with customer queries in person, online & over the phone.
  • Handel customers personal information & process information such as credit card details, Address & Passport information in an accurate & confidential manner.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.

Beauty Therapist

The Hair & Beauty Gallery
Newmarket on Fergus, Clare
07.2010 - 02.2011
  • Promoted healthy skin habits through educational consultations.
  • Provided exceptional customer service, ensuring repeat client bookings.
  • Demonstrated proficient makeup application skills for special events.
  • Managed appointment scheduling efficiently, minimising wait times for clients.
  • Adapted beauty treatments to address individual client needs.
  • Increased client comfort by applying gentle waxing methods.
  • Improved client satisfaction by delivering personalised facial treatments.
  • Provide quality treatments such as manicure/pedicure, spray tan, waxing, tinting and massage. Ensuring a high level of standards are maintained.

Education

Beauty Therapy

FAS Beauty College
Shannon, Clare
09.2009 - 07.2011

Leaving Certificate -

St Caimins Community School
Shannon
09.2003 - 08.2008

Affiliations

  • I enjoy spinning, going for a walk especially at the beach, reading and going to the cinema

Timeline

Medical Sales Assistant

Sean Hillery Pharmacists
11.2016 - Current

Logistics operator

Tradaree Transport Limited
03.2016 - 07.2016

Spa Therapist

Rain Spa Radisson Blue Hotel
03.2015 - 11.2015

Customer service representative

Fexco (Tax Free Shopping)
05.2012 - 12.2012

Beauty Therapist

The Hair & Beauty Gallery
07.2010 - 02.2011

Beauty Therapy

FAS Beauty College
09.2009 - 07.2011

Leaving Certificate -

St Caimins Community School
09.2003 - 08.2008

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Rachel Ryan