Rachel Murphy

• Collaborated with department heads, ensuring alignment of training initiatives with business goals.
• Evaluated external training providers ensuring high-quality resources were utilised.
• Fostered a positive work environment via targeted leadership coaching sessions.
• Created inclusive learning environments, catering to diverse employee needs and abilities.
• Oversaw the implementation of e-learning platforms, modernising training delivery methods.
• Facilitated open communication channels between management and staff, fostering mutual understanding and respect.
• Championed a culture of continuous learning, promoting workforce adaptability in changing markets.
• Led contract negotiations with external stakeholders to achieve helpful, cost-effective resources.
• Implemented strategic training objectives on time and under budget, supporting overall business growth.
• Led career development planning to improve staff engagement and retention.
• Championed goal setting and instilled culture of ongoing professional development to motivate workforce.

I previously worked for Fineco Asset Management, (the Irish based asset management subsidiary of Fineco Bank) as People Generalist on a team of 3 (Head of People + 1 People Ops Specialist)

I played an integral role within the People (HR) & Support function, reporting to our Head of People, overseeing the smooth running of the People department in the all key areas of HR including:

• Recruitment & Selection
• Onboarding & Offboarding
• Performance Management
• Training, Learning & Development
• Disciplinary & Grievance
• Remuneration Process (including Remuneration Framework & Policy development)
• Payroll Processing
• Policies & Procedures
• Company Benefits
• Governance
• Employee Wellbeing, Diversity & Inclusion
• Health & Safety
• Employee Administration
• Reporting
• Building Management
• Ad-hoc duties that may arise

I acted as the first point of contact for both employees and management, supporting and guiding them through any issues that arise. I took part in an accredited Strategic Talent Development Programme with IDA, to improve retention, support employees in carving out their career paths and to deliver our company's mission while improving employee wellbeing.

Accuracy, empathy and strong knowledge of best practice are some of the key attributes that allowed me to thrive in this role. I am also flexible, adaptable, driven and hardworking, which allows me to manage a broad workload and deliver results in a very dynamic & fast paced environment.

Responsible for the completion of varying finance processes and reporting within the NTMA's Finance Function

Designed, managed and hosted all key stages of the Graduate Development Programme. i.e. Annual connection event, 3 day induction programme, graduate training, and the annual CPD knowledge sharing event and ceremony for ESB engineers

• Facilitated Graduate and Undergraduate feedback workshops and surveys with a view to improve retention
• Supported ESB's Performance Management process & system by providing on-going support & expert advice on the My Goals and My Development process
• Worked closely with Business Partners to assist in providing advice and coaching on performance management process
• Provided on-going support & expert advice to enable the implementation of ESB's Probation process for new hires and internal appointments
• Built knowledge of the full suite of learning & development courses & programmes
• Provided support to other members of the R&D team as required
• Appointed Learning and Development team representative for Sap4Hana project
• Attended workshops with Senior Management Team to ensure timely Project Delivery
• Provided feedback to R&D Team and IT team to ensure a smooth transition of all employee's Learning and Development data and records.

Involved in continuous improvement initiatives and on-going projects within the Payments and Credit Control function

• Collected outstanding debt whilst maintaining good customer relationships
• Effective Stakeholder management
• Cash allocation and reconciliation
• Produced and analyzed Payments and Credit Control reports
• Responded to escalated customer queries in a timely fashion
• Reconciliated key accounts and issued monthly statements to external customers as required.

• Worked for PAYG Startup Team
• Responsible for the reporting of both Industry solution and lifestyle PAYG products
• Ensured CER disconnections figures are validated in a timely fashion
• Worked closely with outsource partners and various stakeholders to ensure compliance across PAYG

Worked in a call centre environment making outbound phone calls to several businesses a day in order to retrieve or verify information on Google Maps

• Developed effective working relationships with customers and stakeholders, including colleagues and brokers on a daily basis
• Using full suite of Microsoft Office
• Applications on a daily basis, as well as in-house systems (DMS Knowledge Centre, Eros, Iris, Genius, MI Trader)