Rachel Mitchell
Lincolnshire
Summary
Skilled administrator with experience in Microsoft Outlook, Word, and Excel. Demonstrates exceptional multitasking abilities and effective problem-solving skills. Proficient in email management, administrative support, and data protection procedures. Known for excellent time management skills and maintaining accurate account updates. Experienced in inventory control, supplier liaison, and ensuring policy adherence. Committed to enhancing operational efficiency and supporting organisational goals individually and within a team.
Overview
36
36
years of professional experience
6
6
years of post-secondary education
Work History
Customer service administrator
Oldrids & Co Ltd
Boston
12.2009 - Current
- Balance multiple tasks simultaneously – ensuring completion within set time frames.
- Guide customers through available options – resulting in informed decision-making.
- Deal efficiently with customer complaints, promoting positive brand image.
- Liaise effectively with suppliers to ensure timely delivery of products and services.
- Document all customer interactions for reference and analysis.
- Facilitate smooth communication between suppliers and customers.
- Improve customer satisfaction by promptly responding to enquiries.
- Resolve complex issues for enhanced customer experience.
- Handle high-volume calls at busy times in a professional manner.
- Provide comprehensive support to sales and management teams, improving efficiency.
- Manage challenging situations with tact and diplomacy, maintaining positive relations.
- Establish robust relationships with customers to foster loyalty.
- Maintain customer database, ensuring accuracy and confidentiality.
- Respond to customer requests with friendly, knowledgeable service and support.
- Manage high-volume customer queries simultaneously through effective multitasking.
- Manage customer complaints with prompt, mutually beneficial resolutions.
- Complete documentation and logs each day, generating detailed weekly reports.
- Adhere strictly to policies and procedures for continued company compliance and GDPR.
- Handle in-person, email and mailed correspondence.
- Record information about inquiries and complaints within internal database.
- Process and issue refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Complete transactions to replace or exchange defective items.
- Complete thorough documentation in SWAN for each enquiry.
- Set appointments with field teams to carry out service inspections or deliveries and exchange products.
Sales supervisor
Dixons Retail
Boston
08.1989 - 12.2009
- Managed customer queries to improve overall service experience.
- Delivered excellent customer service by addressing and resolving issues promptly.
- Oversaw inventory management for maintaining optimal stock levels.
- Upheld high-quality standards in all sales activities, reflecting positively on brand image.
- Fostered a positive work environment, enhancing employee morale and productivity.
- Maintained up-to-date knowledge of market trends for informed decision-making.
- Implemented promotional campaigns, leading to increased product visibility.
- Conducted regular staff training to increase product knowledge and sales
Education
NVQ Level 3 - Customer service
EDI
York 01.2011 - 01.2012
GCSEs - Maths, English, Biology, Art, Chemistry, History
William Lovell
Stickney, Boston 09.1983 - 09.1988
Skills
- Microsoft Outlook, Word and Excel
- Skilled multitasker
- Email management
- Administrative support
- Data protection procedures
- Effective problem solver
- Excellent time management skills
- Account updates
- Inventory control
- Supplier liaison
- Policy adherence
References
References available upon request.
Timeline
NVQ Level 3 - Customer service
EDI
01.2011 - 01.2012
Customer service administrator
Oldrids & Co Ltd
12.2009 - Current
Sales supervisor
Dixons Retail
08.1989 - 12.2009
GCSEs - Maths, English, Biology, Art, Chemistry, History
William Lovell
09.1983 - 09.1988
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