Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Hi, I’m
Rachel McKeogh
Naas,Co Kildare
Summary
Overview
6
years of professional experience
Work history
BlackBerry HearingNaas, Kildare
Customer Service Specialist
2023.01 - Current (3 education.years_Label & 5 education.months_Label)
Job overview
- Answering inbound calls.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- · Booking appointments and data entry (CRM) system.
Costa CoffeeNaas, Kildare
Barista
2021.12 - 2023.01 (1 education.year_Label & 1 education.month_Label)
Job overview
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
- Followed health and safety standards to protect customers from illness and cross-contamination.
Next Stage School Naas, Kildare
Camp Helper
2019.09 - 2022.06 (2 education.years_Label & 9 education.months_Label)
Job overview
- Keeping the children entertained with activities and games.
- Acted professionally and responsibly to demonstrate core camp values.
- ·Supervising lunch and playtimes.
Brown Bear RestaurantTwomilehouse, Kildare
Waitress
2020.01 - 2021.10 (1 education.year_Label & 9 education.months_Label)
Job overview
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Took accurate guest orders and relayed information to the kitchen about preferences, requests, or allergens.
- General restaurant support work
McIntyre's JewellersNaas, Kildare
Shop assistant
2020.07 - 2020.08 (1 education.month_Label)
Job overview
- Prepared orders for customers with wrapped, bagged and boxed items.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Helping customers find what they are looking for.
Blackberry HearingNaas, Kildare
Office Administration and Data Entry
2020.03 - 2020.04 (1 education.month_Label)
Job overview
- Data entry to facilitate the set-up of a Customer Relationship Management (CRM) system.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- General office administration including filing, etc.
Sedana MedicalTwo Mile House, Kildare
General office duties
2018.06 - 2018.07 (1 education.month_Label)
Job overview
- Processed invoices and financial data with a strong eye for detail.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Cleaning, organising the office.
Education
Dublin City UniversityDublin, Leinster
Bachelor of Arts from Sustainability
2022.09
University overview
Skills
- Energetic, hardworking and keen to learn, to reach my full potential in everything I do
- Customer relations
- Customer care
- Office 365 usage
- Excel proficiency
- Drinks upselling
- Time management
- Data entry
- CRM
- A friendly person with good social and interpersonal skills developed from work and Transition Year experiences
- A quick learner who takes direction and uses my initiative equally
- I am organised and neat and can handle multiple tasks daily
- Highly dependable with great time management
Affiliations
Affiliations
- Football
- Cooking and Baking
- Going to the gym
- Running (training for half-marathons)
- Reading
- Hiking
Accomplishments
Accomplishments
· Charity volunteer in Kenya in January 2020 at a girls Rescue Centre
· Winner of Leinster Ladies Football Schools final with St Mary's College, Naas
· Lighthouse leader in St Mary's College Naas during my fifth year in school
· Transition Year work experience with McCann Fitzgerald Solicitors and the Irish Defence Forces. Volunteered with Arch Club Naas, supporting people with special needs
· During the Covid-19 lockdown, I supported the local community by visiting cocooning neighbours and helping clean the church in preparation for the lifting of restrictions
· Captained numerous teams including vice-captain for our local senior ladies' football team and played for Kildare County U14 Ladies Gaelic Footballers
· I have babysat multiple times
· Volunteered at KWSPCCA
· Involved in organising fundraisers for our local football team
References
References
References available upon request.Timeline
Customer Service Specialist
BlackBerry Hearing
2023.01 - Current (3 education.years_Label & 5 education.months_Label)
Dublin City University
Bachelor of Arts from Sustainability
2022.09
Barista
Costa Coffee
2021.12 - 2023.01 (1 education.year_Label & 1 education.month_Label)
Shop assistant
McIntyre's Jewellers
2020.07 - 2020.08 (1 education.month_Label)
Office Administration and Data Entry
Blackberry Hearing
2020.03 - 2020.04 (1 education.month_Label)
Waitress
Brown Bear Restaurant
2020.01 - 2021.10 (1 education.year_Label & 9 education.months_Label)
Camp Helper
Next Stage School
2019.09 - 2022.06 (2 education.years_Label & 9 education.months_Label)
General office duties
Sedana Medical
2018.06 - 2018.07 (1 education.month_Label)