Rachel Lomena
Summary
Dynamic recruitment consultant with a proven track record at Emerald Nursing, excelling in client account management and regulatory compliance. Successfully increased placement margins while building strong relationships with candidates and clients. A skilled communicator and team player, adept at data analysis and enhancing recruitment operations to meet organisational goals.
Overview
8
8
years of professional experience
Work History
Agency Recruitment Consultant & bookings agent 360
Emerald Nursing
03.2023 - 03.2025
- Helping clients to find suitable candidate to fill their vacancies through online advertising and sourcing techniques including online job boards, social media platforms, and searching recruitment CRM databases.
- Supplying healthcare staff to public & private health services.
- Making phone calls to candidates who are judged to be eligible.
- Conducting phone interviews with prospective candidates.
- Describing the work duties, salary and benefits of a particular vacancy.
- Doing background checks and verifying the references, work experience and academic qualifications of applicants.
- Screening, testing and assessing candidates.
- Developing a relationship with interviewees.
- Arranging interviews with candidates who have been short listed for a position.
- Drawing up short lists of suitable candidates.
- Involved in negotiating the salary between the client and the candidate.
- Attending meetings with existing and prospective clients to obtain information on client's needs and enhance relationships to maximise business opportunities.
- Ensuring the compliance of any temporary worker or contractor placed.
- Giving clients advice and guidance on appropriate pay rates, training and career development.
- Building own database of clients and contacts.
- Managing the staff's calendar, booking shifts, accommodations, and transportation, and ensuring all travel details are efficiently handled.
- Successfully managed a new division for Cssd staff (Central sterile process technician) placing staff across the country with high-profile clients in the 1st year.
Agency Recruitment Consultant & bookings agent 180
Clininical24
01.2022 - 02.2023
- Headhunted, screened, interviewed and registered suitable candidates.
- Contacted clients to identify their recruitment needs and match suitable candidates to vacant positions.
- Manage client accounts.
- Provided required training for candidates.
- Allocate job ads across a range of online channels (Company website, LinkedIn, Indeed).
- Developed and maintained relationships with key clients and provided exceptional customer service.
- Trained new team members.
- Provided guidance and feedback to candidates throughout the registration process.
- Managing the staff's calendar, booking shifts, accommodations, and transportation, and ensuring all travel details are efficiently handled.
- Increased company margin by 30% when our candidates are given a permanent placement by our clients.
Customer Service Agent
Concentrix
09.2020 - 11.2021
- Outbound and inbound call management promptly, performed and provide the highest level of customer satisfaction.
- Process customers' orders.
- Providing customers with knowledge of products.
- Using the ERP system to provide information to customers asking about status, availability, shipping, product/s confirmations, pricing, inquiries and feedback.
- General administration duties.
- Call customers, when necessary, about shipment delays, shipment tracking.
- Investigate problems related to shipments of product, returns, Nike corporate claims and loss.
- Resolve customer complaints/issues promptly.
- Provide timely feedback to Managers.
- Build relationships internally and externally.
- Client(Nike)
Senior CSR
Dominos Pizza
09.2017 - 07.2021
- Greeting customers and taking orders.
- Answering phone calls.
- Provide customers with product and service information.
- Training new staff members/mentoring.
- Upsell products.
- Following all operational procedures for cash handling.
- Dealing with customer queries/complaints effectively and professionally.
- Follow up on customer inquiries not immediately resolved.
- Reporting back to store manager with weekly feedbacks.
- Inventory control.
Education
Business admin course -
01.2026
Skills
- Recruitment operations
- Regulatory compliance
- Client account management
- Document and record-keeping
- Customer service
- Team player
- Medical terminology
- Data analysis
- Scheduling/booking coordinator
References
Reference upon request.
Timeline
Agency Recruitment Consultant & bookings agent 360
Emerald Nursing
03.2023 - 03.2025
Agency Recruitment Consultant & bookings agent 180
Clininical24
01.2022 - 02.2023
Customer Service Agent
Concentrix
09.2020 - 11.2021
Senior CSR
Dominos Pizza
09.2017 - 07.2021