Rachel Laffan
Limerick,Ireland
Summary
With more than 15 years of extensive experience in the hospitality industry, I have held various positions in restaurants, bars, nightclubs, and hotels. I have excelled as a Server, Supervisor, and Manager, showcasing top customer service, strong leadership, and extensive knowledge of food and beverages. I have successfully managed staff, improved customer relations, and fostered a positive atmosphere in each establishment I have worked with. I excel in fast-paced settings and adapt quickly to challenges. My skills in team motivation and guidance, along with my certifications in food knowledge, ensure the provision of high-quality service. Known for my friendly and outgoing personality, I have a unique ability to connect with customers, making their experience memorable and positive.
Overview
18
18
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Senior Waitress/Bartender
Aunty Lena's Gastro Bar
Adare
2024.11 - Current
- Adhered strictly to hygiene standards whilst handling food and drinks, ensuring safety of guests.
- Oversaw table rotation, enabling efficient seating of guests during peak hours.
- Served meals and beverages promptly, enhancing the overall dining atmosphere.
- Maintained clean dining area to promote a positive eating environment for customers.
- Provided menu recommendations for better dining experience.
Assistant Manager
Lydon House - Franklins Restaurant
Limerick
2023.05 - 2024.11
- Customer Service Management
- Staff Recruiting & Training
- Managing daily operations to ensure smooth service delivery
- Inventory Management
Customer Service Representative
RelateCare - Atrius Health
Waterford
2021.12 - 2023.05
- Company Overview: Waterford - Boston Masschusetts
- Appointment Scheduling
- Insurance Verification
- Register new patients efficiently
- Understanding HIPAA regulations and maintaining patient confidentiality
- Waterford - Boston Masschusetts
General Manager
Causeway Hospitality
Waterford
2019.11 - 2023.01
- Developing and implementing standard operating procedures
- Recruiting, hiring, and training staff across multiple departments
- Overseeing payroll, accounts receivable/payable, and financial reporting
- Developing and executing marketing strategies and promotional campaigns
Waitress/Supervisor/Manager
Espresso Italian Restaurant
Waterford
2013.12 - 2019.11
- Handled daily cash operations
- Ensuring high levels of guest satisfaction through service quality
- Handling customer complaints and resolving issues promptly
- Training new staff and ensuring they followed standard operating procedures
Door to Door Sales
Airtricity
Limerick
2011.06 - 2011.08
Assistant
Buttercup Farm - Pet Farm
Limerick
2007.01 - 2010.12
Education
Bachelor of Arts - Tourism Marketing
Southeast Technology University
Certificate of Higher Education - Travel & Tourism Industry
Limerick College of Further Education
Skills
- Customer relations & service excellence
- Staff management & team motivation
- Quick adaptation to new environments
- In-depth food knowledge (certified)
- Strong communication & problem-solving abilities
- Friendly, outgoing, and positive demeanour
- Proficiency in Microsoft Office
- Familiar with POS systems
- Reservation handling
- Adaptability & Flexibility
- Attention to Detail
Languages
Spanish
Elementary
English
Native
Certification
- Food Hygiene Level 1 & Level 2 (HACCAP)
- Customer Service Experience
- Allergen Awareness
- Health & Safety - Slips, Trips & Falls
- Robbery & Theft Prevention
Affiliations
- Photography
- Pilates
- Cooking
- Travelling
References
- Garry Murnane,
General Manager, Aunty Lena's,
+353 85 113 0037
- Noel O'Grady,
Owner, Lydon House,
+353 87 679 6929
- Keith Millea,
Operations Manager, Causeway Hospitality,
+353 87 747 7112
Timeline
Senior Waitress/Bartender
Aunty Lena's Gastro Bar
2024.11 - Current
Assistant Manager
Lydon House - Franklins Restaurant
2023.05 - 2024.11
Customer Service Representative
RelateCare - Atrius Health
2021.12 - 2023.05
General Manager
Causeway Hospitality
2019.11 - 2023.01
Waitress/Supervisor/Manager
Espresso Italian Restaurant
2013.12 - 2019.11
Door to Door Sales
Airtricity
2011.06 - 2011.08
Assistant
Buttercup Farm - Pet Farm
2007.01 - 2010.12
Certificate of Higher Education - Travel & Tourism Industry
Limerick College of Further Education
Bachelor of Arts - Tourism Marketing
Southeast Technology University
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