Rachel Jenkins

Working with PACE (Prevention Accommodation Enterprise) Anchor Project which is Based in Blanchardstown as part of the Probation Service.

Working in close contact on an outreach basis visiting, accompanying and supporting x prisoners to appointments while supporting them to integrate back into the community.

• Monitored mental and physical conditions of clients, promptly reporting changes to management and probation service
• Encouraged participation in educational and recreational activities, boosting morale and happiness levels amongst residents.
• Liaised with healthcare professionals, ensuring comprehensive service delivery to clients.
• Draw up plans for management of time slots with each individual client
• Draw up Health and Safety measure plans while supporting clients needs
• Drive clients to appointments and classes
• Maintained detailed records on client progress, aiding in progress planning and evaluation,.
• Wrote case notes on Salesforce and HR locker.
• Guided clients through application processes for Social Welfare Payments, Housing, Passports, Medical cards, Trans Gender supports, Mental Health supports.

Worked with Focus Ireland in the Coffee Shop as a Project Worker.

Greeting customers at the door while logging them in, provide homeless registration information, refer to one to one team within Focus Ireland. Support customers in day to day enquiries while interacting in an empathic manner while working with trauma informed care approach.

Supported clients with housing information while serving breakfast and dinners from chef at kitchen counter.

• Provided excellent customer service whilst handling cash at the coffee shop front-end.
• Maintained clean and organised shop floor for a welcoming environment.
• Created a positive shopping environment for customers through friendly and helpful attitude.
• Showcased deep knowledge of a diverse mix of clients countries while enhancing customer experience with good communication skills.
• Observed and managed any anti social behaviour that may arise.

Worked for a short time with Sophia Housing in the Sean Mac Dermot Street Housing Complex and also in Sophia Housing Apts Cork Street as a Relief Project Worker.

Tasks included Apartment checks on residents.

Daily report writing and casenotes on salesforce.

Report back to manager after handovers.

• Completed comprehensive needs and risk assessments to identify and define short-term objectives.
• Provided support during crisis situations, helping maintain boundaries and encourage clients to keep rules within the complex.
• Assisted in budgeting with payment of rent.

Worked in most DePaul Hostels, most recent being Back Lane Hostel housing 60 men, Previous to this, Mount Brown Hostel which was mixed Male, female and couples. Working low threshold in Orchid House for 10 years while being Inventive when it comes to ideas for project, ie: I introduced the provision of dry room with no alcohol rule, suggested separate levels for people who are progressing, encourage enthusiasm, talents etc.

Work on all aspects of addiction issues, alcohol, heroin, crack cocaine, tablets /polydrug use etc

Also dealing with clients with mental health issues/ dual diagnosis. Before this role I had worked relief for De Paul for 2 years starting in Tus Nua NCR for women coming out of Dochas, also worked in the Clancy Project for drug users and Little Britain Street for polydrug users. Also Sundial House for long term drinkers. I have also dealt with clients with mental health issues, street working, x prisoners, rehabilitation. I motivate to move on , detox options, provide supports available, health issues, liased with councils, CPS, GPs, hospitals,, other homeless agencies and addiction projects. Proficient in report writing, case management, support plans, Risk management plans, , reviewing policy, risk assessments, first aid trained, CPR trained, naloxone trained, Previously H&S officer for Orchid House for two years. Have referred clients to detox with successful outcomes.

• Resolved tense and difficult situations with positive outcomes, using de escalation techniques.

• Developed independent living skills by delivering supports and encouragement.

• Improved wellbeing of individuals by planning and delivering fun and meaningful activities.

• Ensured client confidence by promoting a service in which individuals felt safe, valued and supported.

• Completed comprehensive needs and risk assessments to identify and define short-term objectives.

• Supported individuals in building social capital by re-engaging with education, training and positive activities.

• Helped individuals to gain access to support by linking them with wider community resources.

• Led individuals with complex challenges, including homelessness, unemployment, and addiction to live safe, fulfilling lives.

• Maintained a clean and tidy site and office space, minimising risk and optimising staff and client wellbeing.

Youth Advocate in Youth Advocate Programme.

Worked one to one with at risk youth and families,

Compiled reports, liased with Social workers, Garda, court appointments, Health Board, schools, Parents, Guardians, hospitals, residentials etc,

Brought clients in own car out to countryside, beaches, took part in sports, dog shows, Helped clients to identify interests encouraged parents to continue to communicate with and support youth in their hobbies.

• Recorded relevant outcomes of communication, analysing results to explore methods of improvement.

• Effectively managed caseload of clients. • Used clinical and behavioural knowledge to maintain safety during crisis moments.

• Empowered young people improve their lifestyle during outings and one to one sessions and also during meetings with parents, offering professional support.

• Built and maintained positive relationships with young clients from ages 7 to 16 through varied activities to achieve results. • Help them to identify their strong points and potential, leaning towards education choices and interests. • Directed activities that promoted growth in mental, emotional and educational areas. • Created projects focused on improving lifestyle in gerneral in young p

Worked in Youth Service as a Part time Youth worker in cafe/drop in for local youth. Computer room, supervising general activities and games. Monitor behaviour/ identify behaviours in service users.

• Offered mentoring, assisting positive outcomes for young people.

• Directed activities that promoted growth in mental, emotional and educational areas.

• Empowered young people in general.

• Provided comprehensive assistance to service users

• Collaborated with co workers to coordinate positive activities for young people.

• Receptionist at front of office. Supported team of 2 solicitors in Conveyancing law.

• Scheduled all appointments, appearances and briefings.

• Created, indexed and maintained client binders.

• Processed appeals, motions and pretrial agreements. • Organised files for court proceedings.

• Received and placed calls to clients and prospective clients. • Entered new cases into company database.

• Organised envelopes, postage and post correspondence for clients.

• Transcribed legal documents and phone conversations.

• Assisted solicitors in collecting information such as employment, medical and other records.

• Screened telephone calls and forwarded to appropriate departments.

• Scheduled and made appointments for 2 solicitors.

Temporary relief role while studying. Working in homeless shelters in Harcourt St, also on call to Simon residential hostels in Sean MacDermot St, and NCR, Worked in office and one to one with service users. • Guide individuals with complex challenges, including addiction and mental health issues, homelessness and unemployment, towards treatment options and housing supports. Completed room checks, rang for ambulance when needed and administered CPR.

• Completed needs and risk assessments to identify and define short-term objectives.

• Enabled individuals to integrate into community by providing a variety of supporting duties, including attending medical, housing, treatment and court appointments.

• Liaised with housing GPs and addiction services.