Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Rachel Fair

Dublin

Summary

As a graduate of Human Resource Practice QQI Level 7 with a CIPD Diploma, I am eager to advance my career in HR and am seeking a full-time HR Admin position. With over 10 years of expertise in administration, business development, and sales, I have a good foundation in this industry. My two years as a Supervisor in a call center have equipped me with valuable skills in staff onboarding, training, development, and managing staff leave and absences. My excellent interpersonal and communication abilities have been honed through my experiences as a childminder and a tour guide in Canada.

Overview

16
16
years of professional experience

Work History

Childcare Provider

Private Household
Dublin
10.2019 - Current
  • Responsibly transported children to school and extracurricular activities.
  • Developed engaging play activities encompassing crafts, sports, and educational games.
  • Planned and prepared nutritious meals.
  • Provided homework assistance in educational support.
  • Aided in promoting a positive learning environment by facilitating social skills such as conflict resolution and sharing.

Supervisor Customer Call Centre

Buy4Now
Dublin
10.2016 - 05.2019
  • Kept management informed on necessary issues and problems
  • Facilitated the onboarding process for newly hired employees.
  • Ensuring emails and phone calls are followed up efficiently for customers with results.
  • Ensured precise tracking and monitoring of employees' holiday, sick, and absence days.
  • Providing ongoing support to staff and taking escalated calls when required.
  • Served as the main liaison between customers, stores, and issue resolution, ensuring effective problem solving.
  • Closely collaborated with customers to resolve their ongoing issues in a timely manner.
  • Effectively communicated products/services information through multiple platforms including phone calls, emails, and live chat.
  • Oversaw the allocation of tasks and responsibilities on a daily basis.

Office Administrator and Sales Assistant

FGM Windows and Doors
Dublin
05.2014 - 09.2016
  • Acted as the first point of contact for all clients who entered the building. Developed and maintained effective working relationships with both internal and external stakeholders across the business.
  • Generating sales leads through high volume of outbound calls.
  • Enhanced customer engagement by proactively reaching out through phone calls, emails, and coordinating face-to-face sales discussions.
  • Collaborated in the development of a monthly newsletter, managing data analysis using Mailchimp.
  • Handled the financial management of monthly payments
  • Developed strategies for increasing sales productivity and profitability within the department.

Customer Service and Sales Representative

Toronto City Sightseeing Company
Toronto
07.2012 - 05.2013
  • Contributed to the preparation of tours for buses and boats in Toronto.
  • Handled the daily tour reservation system that included managing and facilitating the sale of tour tickets to a diverse customer base.
  • Enhanced customer experience by upselling and providing information on other tours.
  • Provided efficient resolution to diverse customer inquiries in a timely manner.

Administrator Broker and Customer Service

Insurance Risk Managers
Dublin
09.2008 - 06.2012
  • Managed and resolved customer queries as the initial point of contact.
  • Optimized household premium brokerage process
  • Prepared quotes and proposals for clients.
  • Overseeing all communication flow, including incoming/outgoing correspondence and issuance of renewal letters to clients.
  • Facilitated effective communication and collaboration among Insurance companies.

Education

Human Resource Practice QQI Level 7 CIPD Diploma -

National College of Ireland

Human Resource Management QQI Level 7 Certificate Module -

University of Galway

Human Resource Management QQI Level 6 Advanced Certificate -

Baldoyle Training Centre

Sales and Digital Marketing QQ1 Level 5 Certificate -

Irish Training Centre Irish Times

Business Studies Diploma ICM -

Dun Laoghaire Senior College

Skills

  • Managed and resolved customer queries as the initial point of contact
  • Optimized household premium brokerage process
  • Prepared quotes and proposals for clients
  • Overseeing all communication flow, including incoming/outgoing correspondence and issuance of renewal letters to clients
  • Facilitated effective communication and collaboration among Insurance companies

Affiliations

  • Member of tennis club, I play socially twice per week.
  • Member of hiking group, I hike twice a month.

Timeline

Childcare Provider

Private Household
10.2019 - Current

Supervisor Customer Call Centre

Buy4Now
10.2016 - 05.2019

Office Administrator and Sales Assistant

FGM Windows and Doors
05.2014 - 09.2016

Customer Service and Sales Representative

Toronto City Sightseeing Company
07.2012 - 05.2013

Administrator Broker and Customer Service

Insurance Risk Managers
09.2008 - 06.2012

Human Resource Practice QQI Level 7 CIPD Diploma -

National College of Ireland

Human Resource Management QQI Level 7 Certificate Module -

University of Galway

Human Resource Management QQI Level 6 Advanced Certificate -

Baldoyle Training Centre

Sales and Digital Marketing QQ1 Level 5 Certificate -

Irish Training Centre Irish Times

Business Studies Diploma ICM -

Dun Laoghaire Senior College

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