Rachel Edgely
Dublin,Ireland
Summary
Dynamic professional with a strong foundation in complaint resolution and problem-solving, complemented by exceptional communication skills and leadership abilities. Demonstrates resourcefulness and teamwork, leveraging proficiency in the MS Office Suite to enhance operational efficiency. Committed to driving positive outcomes through effective collaboration and strategic thinking, with a focus on continuous improvement and career advancement.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Student Worker
Tusla Child & Family Agency
Dublin, Ireland
2024.07 - 2026.01
- Maintained accurate and confidential client records in compliance with legal and organisational standards.
- Established strong professional relationships with clients by demonstrating respect, patience, and understanding.
- Monitored child development through direct observation during home visits.
- Worked closely with social workers everyday, gaining an understanding of operations and procedures within social work.
- Gained a better understanding of the court process within child protection.
- Attended meetings, documenting discussions for file updates
- Managed reception desk, fostering positive connections with service users
- Ensured accurate direction of all referrals to appropriate teams
- Attended multiple training sessions to enhance a positive skill set.
Student Probation Officer
The Irish Probation Service
Dublin
2026.01 - 2026.05
- Conducted assessments, community service reports, and pre-sanction reports for clients convicted of an offence.
- Supervised clients under court-ordered supervision for a period of time.
- Liaised with other agencies as part of a client's intervention.
- Attended agency visits to places such as Ashleigh House, Addiction Treatment Centres, and Arbour Hill Prison.
- Completed training within the probation service for report writing and working with involuntary clients.
- Attended an array of different meetings within the probation service, such as a Sara-V3 meeting.
- Developed and maintained comprehensive case files, documenting all interactions and interventions.
Volunteer
Meals on Wheels
Dublin
2023.05 - 2025.09
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Built positive relationships with service users, and maintained a warm attitude.
- Handled customer concerns and escalated major issues to supervisor.
Education
Bachelor of Science - Social Policy and Sociology
University College Dublin
Dublin, Ireland 2022.09 - 2025.05
Masters in Social Work -
University College Dublin
Dublin 2025.09 -
Skills
- Complaint resolution
- Problem-solving
- Resourcefulness
- Communication skills
- Leadership
- Teamwork
- MS Office Suite
Languages
English
Native
Certification
Full EU Driving License
Hobbies and interests
- In my spare time I enjoy volunteering in organisations such as Meals on Wheels. I also volunteered in a children's summer camp and a local running club weekly. This volunteering aids me in gaining relevant experience in social work.
References
References available upon request.
Timeline
Student Probation Officer
The Irish Probation Service
2026.01 - 2026.05
Masters in Social Work -
University College Dublin
2025.09 -
Student Worker
Tusla Child & Family Agency
2024.07 - 2026.01
Volunteer
Meals on Wheels
2023.05 - 2025.09
Bachelor of Science - Social Policy and Sociology
University College Dublin
2022.09 - 2025.05