Rachel Brady
Trim
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities.
Devoted to giving every customer a positive and memorable experience. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
kilsaran
Piercestown, Co Meath , Ireland
2019.05 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
Cashier Manager
Ladbrokes
Co Meath , Ireland
2009.06 - 2019.07
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Managed and trained cashiers on proper cash handling procedures.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
Call Center Representative
Bruce betting
Kilcock, Co Kildare , Ireland
2018.08 - 2019.05
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
Education
Some College (No Degree) - ECDL Course
Boyne Cs
Trim Co Meath Skills
- Call Management
- Inbound and Outbound Calling
- Complaint Resolution
- Data Entry
- Data Collection
- Product Education
- Retail Marketing
- Documentation
- Customer Relationship Management (CRM)
Timeline
Customer Service Representative
kilsaran
2019.05 - Current
Call Center Representative
Bruce betting
2018.08 - 2019.05
Cashier Manager
Ladbrokes
2009.06 - 2019.07
Some College (No Degree) - ECDL Course
Boyne Cs
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