Rachel Bradley
Magheramore, Carndonagh, Co.Donegal,Ireland
Summary
Seasoned cafe/shop all-rounder with more than 3 years of experience in fast-paced environment. Excellent communication skills and multitasking skills. Well-organized and reliable Bank Teller offering highly organized nature, good multitasking abilities and personable style. Works to satisfy customers and exceed sales targets. Security-conscious and observant with experience minimizing losses and managing stock.
Overview
13
13
years of professional experience
6053
6053
years of post-secondary education
Work History
Salesperson
Deirdre’s at the diamond
Carndonagh, Ireland
12.2023 - Current
- Collaborated with team members to create visually appealing displays of merchandise.
- Maintained an organized sales floor to enhance customer shopping experience.
- Processed sales transactions accurately using point-of-sale systems.
- Provided personalized service to build relationships with customers.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Greeted and assisted customers to foster positive experiences.
- Ensured all products were priced correctly and displayed properly.
- Inspected incoming merchandise for quality control before placing it on the sales floor.
Customer Service Advisor
AIB bank
Donegal, Donegal
11.2021 - 12.2023
- Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction.
- Directed phone calls to shorten service time and steer conversations towards targeted solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Resolved customer inquiries, complaints and issues providing insightful solutions.
- De-escalated customer complaints using specialized communication techniques.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Completed sales payments, refunds and exchanges and issued store credit.
- Handled escalated callers to reach positive outcomes.
- Completed paperwork for orders and new service actions.
- Navigated multiple systems to identify source of issue.
- Communicated with clients over phone, email and chat platforms.
- Addressed customer concerns and complaints and resolved issues promptly.
- Returned customer calls and responded to inquiries and complaints.
- Resolved product and service issues promptly.
- Built strong knowledge of product line to assist customers in selecting products.
- Offered products and services to meet customers' needs and goals.
Bank Teller
AIB Bank
Buncrana, Donegal
03.2021 - 11.2021
- Employed excellent money handling abilities to operate and balance cash drawer daily.
- Used expert sales and service abilities to consistently achieve sales and referral goals.
- Updated customer accounts with new balance, payment, and transfer information.
- Followed company and regulatory policies to protect customer and bank assets.
- Monitored customer behaviors and presented documentation to detect signs of fraud by and toward bank customers.
- Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products.
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating discrepancies.
- Sorted and filed transaction documentation to maintain complete records.
- Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service.
Store Assistant
Homebase crescent Link
Derry, Northern Ireland
05.2020 - 05.2021
- Helped team maintain proper inventory levels and audited shifts to trace and resolve any variances.
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.
- Demonstrated merchandise operation and explained features.
- Located out-of-stock items for customers with other store locations or by directly contacting vendors.
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
- Calculated sales prices and total purchases, and processed cash or credit transactions.
Cafe Assistant
Olive Garden cafe
Derry, Northern Ireland
03.2019 - 03.2021
- Accept payment from customers, and make change as necessary.
- Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
- Clean and organize eating, service, and kitchen areas.
- Notify kitchen personnel of shortages or special orders.
- Communicate with customers regarding orders, comments, and complaints.
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
- Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
- Collect and return dirty dishes to the kitchen for washing.
- Monitor and order supplies or food items and restock as necessary to maintain inventory.
- Distribute food to servers.
- Wash dishes, glassware, and silverware after meals.
- Arrange tables and decorations according to instructions.
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Clean service or seating areas.
- Create signs to advertise store products or events.
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
- Receive and process customer payments.
- Slice fruits, vegetables, desserts, or meats for use in food service.
- Wrap, label, or date food items for sale.
- Clean or sanitize work areas, utensils, or equipment.
Room Leader
Harmony Early Learning Greenslopes
Greenslopes, QLD
09.2018 - 01.2019
- Maintain a safe play environment.
- Observe and monitor children's play activities.
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
- Assist in preparing food and serving meals and refreshments to children.
- Instruct children in health and personal habits, such as eating, resting, and toilet habits.
- Read to children and teach them simple painting, drawing, handicrafts, and songs.
- Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
- Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.
- Attend to children's basic needs by feeding them, dressing them, and changing their diapers.
- Teach proper eating habits and personal hygiene.
- Adapt teaching methods and instructional materials to meet students' varying needs and interests.
- Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety.
- Meet with other professionals to discuss individual students' needs and progress.
- Select, store, order, issue, and inventory classroom equipment, materials, and supplies.
Cafe Assistant
The Olive Grove Cafe
Derry, Northern Ireland
03.2017 - 09.2018
- Accept payment from customers, and make change as necessary.
- Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
- Clean and organize eating, service, and kitchen areas.
- Notify kitchen personnel of shortages or special orders.
- Communicate with customers regarding orders, comments, and complaints.
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
- Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
- Collect and return dirty dishes to the kitchen for washing.
- Cook or re-heat food items such as french fries.
- Monitor and order supplies or food items and restock as necessary to maintain inventory.
- Distribute food to servers.
- Wash dishes, glassware, and silverware after meals.
- Arrange tables and decorations according to instructions.
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Clean service or seating areas.
- Create signs to advertise store products or events.
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
- Prepare or serve menu items, such as sandwiches or salads.
- Provide customers with product details, such as coffee blend or preparation descriptions.
- Receive and process customer payments.
- Slice fruits, vegetables, desserts, or meats for use in food service.
- Take out garbage.
- Wrap, label, or date food items for sale.
- Clean or sanitize work areas, utensils, or equipment.
- Demonstrate the use of retail equipment, such as espresso machines.
- Describe menu items to customers or suggest products that might appeal to them.
- Weigh, grind, or pack coffee beans for customers.
Classroom Assistant
St. Colmcille's Primary School Claudy
Derry, Londonderry
09.2015 - 06.2017
- Maintain a safe play environment.
- Dress children and change diapers.
- Observe and monitor children's play activities.
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
- Sanitize toys and play equipment.
- Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped.
- Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
- Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Assist in preparing food and serving meals and refreshments to children.
- Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
- Perform general personnel functions, such as supervision, training, and scheduling.
- Instruct children in health and personal habits, such as eating, resting, and toilet habits.
- Help children with homework and school work.
- Sterilize bottles and prepare formulas.
- Read to children and teach them simple painting, drawing, handicrafts, and songs.
- Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books.
- Regulate children's rest periods.
- Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.
- Organize and store toys and materials to ensure order in activity areas.
Shop Assistant
Gormley's Centra Claudy
Derry, Londonderry
08.2013 - 11.2016
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Pack customer purchases in bags or cartons.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Transport packages to customers' vehicles.
- Stamp, attach, or change price tags on merchandise, referring to price list.
- Receive, open, unpack and issue sales floor merchandise.
- Clean display cases, shelves, and aisles.
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Education
Apprenticeship Level 2: Catering and professional chefs - Kitchen services
Babcock Training Ltd
West Midlands, EnglandLevel 3 Extended Diploma - Children's Care, Learning and Development
North West Regional College
Derry, Northern IrelandHigh School Diploma -
At.Patrick's and St.Brigid's College
Derry, Northern IrelandSkills
- Time management
- Customer and Personal Service
- Active Listening
- Sales and Marketing
- Coordination
- Judgment and Decision Making
- Operate cash registers
- Account updating
- Balance cash drawers
- Deposit funds
- Problem-solving
- Teamwork
Timeline
Salesperson
Deirdre’s at the diamond
12.2023 - Current
Customer Service Advisor
AIB bank
11.2021 - 12.2023
Bank Teller
AIB Bank
03.2021 - 11.2021
Store Assistant
Homebase crescent Link
05.2020 - 05.2021
Cafe Assistant
Olive Garden cafe
03.2019 - 03.2021
Room Leader
Harmony Early Learning Greenslopes
09.2018 - 01.2019
Cafe Assistant
The Olive Grove Cafe
03.2017 - 09.2018
Classroom Assistant
St. Colmcille's Primary School Claudy
09.2015 - 06.2017
Shop Assistant
Gormley's Centra Claudy
08.2013 - 11.2016
Apprenticeship Level 2: Catering and professional chefs - Kitchen services
Babcock Training Ltd
Level 3 Extended Diploma - Children's Care, Learning and Development
North West Regional College
High School Diploma -
At.Patrick's and St.Brigid's College