Rachel Augustt
Gorey,Ireland
Summary
Dynamic professional with a strong foundation in problem-solving and analysis, complemented by exceptional organisational reliability and time management skills. Demonstrates outstanding communication and collaboration abilities, coupled with proven leadership capabilities. Proficient in Excel and dedicated to delivering excellent customer service. Committed to leveraging these skills to drive success in future roles.
Overview
3
3
years of professional experience
14
14
years of post-secondary education
Work history
Customer service
Dunnes Stores Gorey
Gorey
2023.05 - 2026.05
- Assisted customers with inquiries regarding store policies and concerns in a polite manner.
- Supported positive customer experiences through effective communication.
- Collaborated with colleagues to manage customer flow efficiently.
- Addressed complaints and inquiries to ensure customer satisfaction.
- Recommended and upsold items to enhance customer shopping experience.
Audit Intern
Deloitte Ireland LLP
Dublin
2024.09 - 2025.07
- Assisted in planning and executing statutory audits for clients across multiple industries, ensuring compliance with IFRS and FRS 102.
- Performed substantive testing and analytical review procedures on key financial statement areas such as revenue, accounts receivable and PPE.
- Prepared and reviewed audit documentation in Deloitte’s audit software, ensuring high-quality working papers.
- Communicated directly with clients to obtain supporting documentation and clarify audit queries.
- Participated in weekly engagement team meetings, developing an understanding of audit strategy, risk assessment, and materiality thresholds.
Education
Bachelor of Commerce - Business
University College Dublin
Dublin 2022.01 -
Gorey Community School
2016.01 - 2022.01
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River Chapel National School
2008.01 - 2016.01
Skills
- Problem-solving and analysis
- Organizational reliability
- Time management
- Communication and collaboration
- Leadership abilities
- Excel proficiency
- Customer service capability
References
- Deloitte & Touch House, 29 Earlsfort Terrace, Dublin, D02 AY28, 01 417 2200, LinkedIn: www.linkedin.com/in/rachel-augustt-537384295
- Dunnes Stores, Gorey, Y25 K0E4, 053 948 3520
Hobbies and interests
Started guitar lessons at 7., Started dancing at 8 and attended Gorey’s leading hip-hop dance school., Started football at 7 for my club team., Member of UCD Hip Hop Crew 2025
Accomplishments
- On a billboard in Dublin airport promoting ‘The Loop’.
- Came 1st in the Spectrum dance competition.
- Made it to the semi-final of Wexford has Talent with dancing.
- Nominee for the student of the year, academic awards, attendance awards, and sports awards.
- Entrance Scholar award into UCD.
- Won the shield for my football team in 2016 and football player of the year.
Timeline
Audit Intern
Deloitte Ireland LLP
2024.09 - 2025.07
Customer service
Dunnes Stores Gorey
2023.05 - 2026.05
Bachelor of Commerce - Business
University College Dublin
2022.01 -
Gorey Community School
2016.01 - 2022.01
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River Chapel National School
2008.01 - 2016.01