Rachael Sonaiki
Athboy
Summary
Adept in effective time management and possessing strong interpersonal skills, I significantly enhanced customer satisfaction at NCR through expert support and resolution efficiency. My background with Vision Express and Invasion Events showcases my proficiency in administrative tasks and my ability to drive successful team collaborations, underscoring my achievements rather than daily responsibilities.
Overview
11
11
years of professional experience
Work History
Customer Support Executive
NCR
07.2022 - Current
- Managed both inbound and outbound calls efficiently. Resolved client complaints with comprehensive knowledge.
- Safeguarded the confidentiality of customer account details.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided comprehensive support to customers via phone and email, resolving queries efficiently.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Optical Assistant
Vision Express
Luton
10.2021 - 04.2022
- Collaborated efficiently within a team and autonomously to address challenges. Incorporated staff feedback into strategy adjustments.
- Demonstrated reliability and friendliness in all tasks.
- Oversaw the proper handling of private health information.
- Utilized superior problem-solving methods for issue resolution.
- Showcased strong proficiency in managing tasks efficiently.
- Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
- Performed administrative duties such as data entry and filing paperwork.
Events Marketer
Invasion Events
Luton
10.2017 - 11.2019
- Enhanced exposure of the event company's initiatives.
- Oversaw financial operations for society.
- Assisted in coordinating social events for university students in the Greater London Area
- Worked collaboratively with various bodies to ensure successful execution of social events at the University of Bedfordshire's ACS.
- Managed budgets and tracked expenses related to events.
- Reviewed invoices from vendors prior to payment in order to ensure accuracy.
- Monitored industry trends and best practices in order to develop innovative solutions for events.
Studio Assistant
Allen Music Consult
Drogheda
06.2014 - 08.2016
- Coordinated schedules by managing calls and assembling personal information.
- Served as an assistant to all administrative personnel, and acted as the first point of contact for visitors and clients.
- Exhibited a consistently positive and diligent work approach.
- Focused on maintaining client satisfaction.
- Oversaw daily studio operations, ensuring smooth workflow and client satisfaction.
- Managed studio space organization and upkeep, ensuring a safe and inspiring work environment.
Education
Bachelor's degree - Forensic Science
University of Bedfordshire
Luton, Bedfordshire11.2022
Skills
- Effective Time Management
- Proficient in Administrative Tasks
- Team Coordination
- Detail-Oriented Planning Ability
- Customer Support Expertise
- Skilled in Microsoft Office Applications
- Strong Interpersonal Skills
Personal Information
Willing To Relocate: Anywhere
Affiliations
- Singer
- Songwriter with Irish Artist - Tommy Tomad
Languages
Yoruba
First Language
English
Proficient (C2)
C2
Timeline
Customer Support Executive
NCR
07.2022 - Current
Optical Assistant
Vision Express
10.2021 - 04.2022
Events Marketer
Invasion Events
10.2017 - 11.2019
Studio Assistant
Allen Music Consult
06.2014 - 08.2016
Bachelor's degree - Forensic Science
University of Bedfordshire
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