Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Rachael Donovan

Cork,Cork

Summary

I am diligent, punctual and very communicative. I have two FETAC L5's in Film & Video Production and Performing Arts and has a FETAC L6 in Childcare. I am fast learning, enthusiastic and eager to be part of a customer service-orientated team.

Overview

9
9
years of professional experience

Work history

Receptionist

Vienna Woods Hotel
Cork, County Cork
01.2025 - 06.2025
  • Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Maintained an organised reception area for a professional business environment.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Acted as first point of contact for wide range of personnel.

Receptionist

The REZz
Cork, County Cork
08.2022 - 01.2025
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Delivered front of house duties with warm and professional manner.
  • Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
  • Collected and processed guest data in line with data protection regulations.
  • Provided guests with keys and directions to room.
  • Answered and transferred calls to designated recipients.
  • Submitted incident and activity reports to manager to inform future decision-making on policies.
  • Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
  • Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.

Box Office Administrator

Cork Arts Theatre
Cork, Co. Cork
02.2018 - 05.2023
  • Increased customer satisfaction by resolving issues.
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Handled diverse customer queries, providing accurate store, product and service information.
  • Completed opening and closing procedures each day.
  • Counted change correctly and issued customer receipts.
  • Assisted customers with finding items, completing exchanges and obtaining refunds.
  • Checked customer ID when selling age-restricted items, following store policy.
  • Accepted customer payments for tickets and issued papers for admission to events.

Barista/Waitress

Cork Arts Theatre
Cork
02.2018 - 05.2023
  • Provided a welcoming atmosphere to customers, promoting return visits.
  • Promoted seasonal beverages effectively increasing their uptake.
  • Trained new staff members on café operations, fostering teamwork and consistency.
  • Communicated effectively with kitchen staff ensuring seamless service delivery.
  • Performed cash handling duties accurately to maintain financial integrity.
  • Upheld excellent relationships with regular clients fostering loyalty and repeat business.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
  • Stocked counters, refrigerators and food service bars with fresh supplies.
  • Cleaned kitchen areas, food counters, and cooking utensils.
  • Handled cash transactions accurately, ensured balanced till at end of shift.

Sales

Cobh Retail Store
Cobh, County Cork
01.2016 - 01.2017
  • Calculated sales taxes.
  • Worked closely with sales team, ensured alignment between PR activities and sales goals.
  • Supported sales and marketing teams by developing and maintaining sales tools.
  • Drove sales and performance by managing and inspiring dynamic sales team.
  • Streamlined online sales processes, improving overall efficiency.
  • Implemented sales strategies, boosted overall team performance.
  • Aided manager in sales growth strategies.
  • Promoted sales offers whilst assisting shoppers, contributing to increased store sales.
  • Improved sales through suggestive selling techniques.
  • To boost vehicle sales, developed compelling sales pitches tailored to individual customer needs;.
  • Delivered store sales targets with tailored add on sales and product recommendations.
  • Checked sales systems and stock rooms for customer sizes to increase sales conversions.

Assistant

Gaelscoil Sheain Ui Eigeartaigh
Carrignafoy, Cobh, Co. Cork
10.2016 - 04.2017
  • Assisted teachers with work
  • Assisted students with work
  • Assisted the SNA with special needs Children
  • Printing jobs

Education

FETAC L 6 - Childcare

Carrignafoy Community College
Carrignafoy, Cobh, Co. Cork
2017

Musicianship Skills For Adults - Music

CIT School Of Music
Union Quay, Cork
2016

FETAC L 5 - Film & Video Production

St. John's Central College Cork
Sawmill Street, Cork
2015

FETAC L 5 - Performing Arts

Colaiste Stiofain Naofa
Tramore Road, Cork
2014

Skills

  • Communicative
  • Punctual
  • Courteous
  • Diligent
  • Efficient
  • Quick Learner
  • Computer Skills
  • Trained in Microsoft Office
  • Trained in Hotsoft Software

References

Suzanne O' Grady

Vienna Woods Hotel

021 455 6800


Tara Thornton

The REZz, Cork

Phone: 021 455 1149


Finn Flynn

Cork Arts Theatre

E-Mail: fin@corkartstheatre.com

Phone: 021 450 5624



  

Timeline

Receptionist

Vienna Woods Hotel
01.2025 - 06.2025

Receptionist

The REZz
08.2022 - 01.2025

Box Office Administrator

Cork Arts Theatre
02.2018 - 05.2023

Barista/Waitress

Cork Arts Theatre
02.2018 - 05.2023

Assistant

Gaelscoil Sheain Ui Eigeartaigh
10.2016 - 04.2017

Sales

Cobh Retail Store
01.2016 - 01.2017

FETAC L 6 - Childcare

Carrignafoy Community College

Musicianship Skills For Adults - Music

CIT School Of Music

FETAC L 5 - Film & Video Production

St. John's Central College Cork

FETAC L 5 - Performing Arts

Colaiste Stiofain Naofa

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Rachael Donovan