Quratulain Ali
Drogheda
Summary
Detail-oriented professional currently completing the Generation IT Bootcamp, holding an MBA along with certifications in Business Analysis and Project Management. Following the completion of my MBA in 2010, I took a planned career break to focus on family commitments. In 2025, I re-engaged with my professional development through upskilling in IT, business analysis, and project management. I bring strong communication, customer service, and problem-solving skills developed through training and community involvement. Adaptable and quick to learn, I am now eager to contribute effectively in a fast-paced, customer-focused environment.
Overview
1
1
year of professional experience
Work History
Co-Founder / Volunteer
United Wings Community Group
06.2025 - Current
- Co-founded and supported a community initiative focused on inclusion and multicultural engagement
- Coordinated community events, enhancing participation and fostering social integration
- Managed communications with members and stakeholders, facilitating effective event planning and execution
- Planned and delivered support initiatives for vulnerable communities, addressing their specific needs
- Worked collaboratively with teams and partner organizations to achieve project goals
- Developed leadership, organization, and problem-solving skills through hands-on involvement
- Ireland
Intern/Volunteer
Hands4Unity Ireland
05.2025 - Current
- Coordinated community events and activities to enhance community engagement
- Handled sensitive information in compliance with GDPR and confidentiality policies
- Facilitated documentation, reporting, and internal communications to streamline information flow
- Collaborated with team members to achieve timely project delivery
IT Support Training
Generation UK & Ireland
01.2025 - Current
- Diagnosed and resolved hardware, software, and basic network issues in practical lab environments
- Configured operating systems and network settings following security guidelines
- Managed support tickets using Service Desk tools (e.g., Spiceworks), ensuring prioritisation and effective escalation
- Delivered customer support through simulated real-world scenarios, enhancing communication and facilitating issue resolution
- Collaborated with team members to troubleshoot and resolve technical problems, fostering efficient solutions
- Developed professional skills including time management, adaptability, and teamwork
- Achieved certifications in ICDL (Essential Computing, Teamwork, Cybersecurity)
- IT Support Training (2025)
Education
IT Support Training Programme - IT support, troubleshooting, networking, and customer service skills
Generation Ireland
03-2026
Head Start Programme -
Dundalk Institute of Technology (DKIT)
11-2025
Empowering You, Empowering Our Community Training -
Louth Volunteer Centre
11-2025
Fundamentals of Project Management -
ECollege
10-2025
BCS Foundation Certificate in Business Analysis (v4.1) -
ECollege
10-2025
Pathways Programme -
Dundalk Institute of Technology (DKIT)
06-2025
Montessori Teachers Training Workshop (20 Days) -
Pakistan Montessori Council (PMC)
Islamabad, Pakistan12-2018
Master of Business Administration (MBA) -
COMSATS Institute of Information Technology
Attock, Pakistan03-2010
Bachelor of Science (BSc) -
University of the Punjab
Pakistan03-2008
Skills
- Technical Support
- Troubleshooting
- Service Desk
- Ticket Management
- Microsoft Office
- Problem Solving
- Analytical Thinking
- Customer Service
- Collaboration Tools
- Teamwork
- Adaptability
- Communication
Hobbies and Interests
I am actively involved in community volunteering, including organising multicultural events, which has strengthened my teamwork, communication, and organisational skills. I have a strong interest in learning new digital tools and technologies, continuously improving my technical knowledge and adaptability. I enjoy problem-solving activities and exploring IT-related topics, supporting my goal of building a career in IT support. I am committed to personal development and regularly engage in learning opportunities to enhance my skills. I also enjoy supporting community initiatives that create positive social impact. In my free time, I enjoy travelling and exploring new places and cultures, as well as cooking, which helps develop creativity, adaptability, and a broader perspective.
Timeline
Co-Founder / Volunteer
United Wings Community Group
06.2025 - Current
Intern/Volunteer
Hands4Unity Ireland
05.2025 - Current
IT Support Training
Generation UK & Ireland
01.2025 - Current
IT Support Training Programme - IT support, troubleshooting, networking, and customer service skills
Generation Ireland
Head Start Programme -
Dundalk Institute of Technology (DKIT)
Empowering You, Empowering Our Community Training -
Louth Volunteer Centre
Fundamentals of Project Management -
ECollege
BCS Foundation Certificate in Business Analysis (v4.1) -
ECollege
Pathways Programme -
Dundalk Institute of Technology (DKIT)
Montessori Teachers Training Workshop (20 Days) -
Pakistan Montessori Council (PMC)
Master of Business Administration (MBA) -
COMSATS Institute of Information Technology
Bachelor of Science (BSc) -
University of the Punjab