Microsoft Office
Purnomo Hadi
Trust & Safety Programme Manager
Dublin
Summary
A passionate data-driven safety professional with over eight years of experience in social media industries. Gained vast experience managing collaborative projects related to online abuses, covering risk across users' safety & security, resulting in developing reactive & proactive scalable solutions and more streamlined business operations that lead to a safer online environment.
Overview
10
10
years of professional experience
1
1
Language
Work History
Investigations Lead
Aaqua
Dublin
05.2022 - 08.2022
- Developed XFNs collaborative framework.
- Formulated investigation tools and data management systems.
- Reviewed & investigated escalation reports and identified XFNs' work improvement opportunities.
Policy Enforcement Lead
Aaqua
Dublin
12.2021 - 05.2022
- Coordinated cross-functional projects to streamline ops processes.
- Identified gaps in the policy development & formulated drafts to enhance policy coverages.
- Oversaw the moderation/ enforcement processes and formulated improvement plans to improve the accuracy of results and efficiency.
Trust & Safety Programme Manager
Meta
Dublin
09.2015 - 12.2021
- Managed safety issues such as child safety, trafficking, fraud, violent orgs, credible threats, spam, etc.
- Analysed evolving malicious trends data to develop scalable solutions.
- Developed and coordinated cross-functional projects to address abuses from policy, enforcement, detection system, and user support feature perspectives.
- Resolved internal & external escalation cases to mitigate risks against users and the business.
- Supported vendor teams by delivering quality assurance control, training, and streamlining business processes.
- Received well-appreciated outcomes in managed projects that led to higher enforcement rates and significantly reduced harmful contents on Meta's platforms.
Meta Content Analyst
Covalen
Dublin
01.2014 - 09.2015
- Reviewed Meta's user reports, and analysed process inefficiencies & provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Senior Client Advisor
New Community Partnership
Dublin
01.2013 - 01.2014
- Supported migrants with their rights and liaised them with relevant institutions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Data Analytics - Completed 50 Credits
National College of Ireland
Dublin, Ireland04-2015
Software Development - Completed 30 Credits
Dublin Business School
Dublin, Ireland01-2014
Diploma - Logistics & Supply Chain Management
Dublin Institute of Technology
Dublin, Ireland01-2014
Master of Science - Sustainable Development
University College Dublin
Dublin, Ireland11-2012
Bachelor of Science - Food Science
Gadjah Mada University
Yogyakarta, Indonesia12-2008
Skills
- Investigation & Problem-solving
- Project Management
- Leadership
- Communication
Software
SQL
Python
Timeline
Investigations Lead
Aaqua
05.2022 - 08.2022
Policy Enforcement Lead
Aaqua
12.2021 - 05.2022
Trust & Safety Programme Manager
Meta
09.2015 - 12.2021
Meta Content Analyst
Covalen
01.2014 - 09.2015
Senior Client Advisor
New Community Partnership
01.2013 - 01.2014
Data Analytics - Completed 50 Credits
National College of Ireland
Software Development - Completed 30 Credits
Dublin Business School
Diploma - Logistics & Supply Chain Management
Dublin Institute of Technology
Master of Science - Sustainable Development
University College Dublin
Bachelor of Science - Food Science
Gadjah Mada University
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