Puja Soni
Summary
Motivated and detail-oriented finance professional with a degree in accounting/finance and hands-on experience in financial services. Skilled in promptly resolving client and administrator queries to maintain high service standards. Demonstrated ability to build and maintain strong relationships with investors, investment advisors, administrators, and auditors. Proficient in effectively liaising with back-office teams and coordinating across departments to achieve business objectives. Possesses advanced knowledge of Microsoft applications (Word, Excel, etc.) and excels in communication and organizational skills.
Overview
6
6
years of professional experience
Work History
KYC & Onboarding Analyst
Clearstream Fund Center
08.2024 - 02.2025
- Prepared and submitted accurate regulatory reports, ensuring 100% compliance with AML policies and jurisdictional requirements
- Monitored internal reports and implemented necessary adjustments to maintain compliance with user agreements and regulatory mandates
- Enhanced customer experience in a compliance-driven environment by resolving client queries with accuracy and professionalism
- Managed over 50 client relationships in 6 months, while ensuring adherence to Standard Operating Procedures and Global KYC Policy
- Conducted in-depth investigations of screening alerts, including PEPs and adverse news, resolving escalations effectively
- Verified and documented customer information, ensuring compliance and audit readiness
- Liaised with stakeholders to address compliance-related issues
- Generated compliance analysis reports to highlight trends, risks, and opportunities for process improvement
- Demonstrated subject matter expertise by contributing to KYC policy updates, reducing operational errors by 50%
- Maintained detailed and organized records accounts to ensure audit readiness and regulatory compliance
Customer Service Agent
Emirates group
01.2022 - 11.2023
- Managed onsite airport operations for multiple international airlines, ensuring seamless execution of processes across all flights
- Thrived in a fast-paced environment, applying strong analytical skills and attention to detail to meet operational demands
- Operated airline administrative systems, including AS Connect, Navitaire, and Go Now, streamlining workflows and minimizing errors
- Analyzed and verified critical travel documents, such as visas and other travel requirements, reducing compliance issues
- Monitored and maintained key performance indicators (KPIs), achieving adherence to Airline Service Level Agreements (SLAs)
- Processed and reconciled fees and payments associated with airline procedures
- Reconciled flight load and baggage to ensure smooth and efficient passenger onboarding, reducing discrepancies by 30%
- Supervised airport teams, coordinating efforts to achieve on-time flight closures and passenger boarding, resulting in 89% achievable Turnaround time
Customer Service Officer
IndiGo Airline, InterGlobe Aviation
01.2019 - 12.2021
- Ensured 89% turnaround time by coordinating airport teams effectively
- Reduced operational errors by 50% through turnaround Time Achievement
- Achieved 89% turnaround time through effective flight operations supervision
- Resolved escalations and compliance issues with 100% accuracy.
- Facilitated visa procedures and ensured accurate flight clearance for both departure and arrival flights, reducing processing errors
- Managed customs declarations for left-behind baggage and other items, ensuring compliance with regulatory requirements
- Conducted safety assessments by maintaining awareness of Dangerous Items and prohibited articles, ensuring a secure and compliant environment
- Provided seamless assistance to direct transit customers, enhancing their overall travel experience and achieving a customer satisfaction of 90%
- Provides support to Airport Services Duty Officer during Flight Disruptions Miss connections, and Denied Boarding
- Supported Airport Services Duty Officers during flight disruptions, miss connections, and denied boarding, ensuring passengers were provided with all necessary facilities and full support.
- Coordinated operational communications, ensuring all departments were consistently informed of critical operational messages and requirements delivered.
- Advanced training in Passenger Services, Baggage Services (World Tracer), Ground Operations, and Dangerous Goods Regulations, improving team performance
Education
Bachelors of Management Studies -
Mumbai University
01.2018
Skills
- MS Excel
- Decision-making
- Power BI Desktop
- Attention to detail
- Excellent communication skills; verbal and non-verbal
Languages
Hindi
Native language
English
Advanced
C1
Timeline
KYC & Onboarding Analyst
Clearstream Fund Center
08.2024 - 02.2025
Customer Service Agent
Emirates group
01.2022 - 11.2023
Customer Service Officer
IndiGo Airline, InterGlobe Aviation
01.2019 - 12.2021
Bachelors of Management Studies -
Mumbai University
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