Prudencia Vanessa Gaspar
Dublin
Summary
Dynamic hospitality professional with extensive experience at Holiday Inn, excelling in customer service and order accuracy. Proven ability to enhance guest satisfaction through effective communication and complaint resolution. Skilled in food presentation and team collaboration, consistently delivering exceptional dining experiences in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Waiter's Assistant
Ocallaghan Collection
Dublin
2024.03 - Current
- Provided excellent customer service to guests in busy dining environment.
- Assisted with menu recommendations and answered guest inquiries promptly.
- Served food and beverages efficiently while maintaining high standards of presentation.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
Hotel Waiter
Holidaying hotel
Cape Town
2022.02 - 2023.01
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Greeted guests in a friendly and professional manner.
- Responded to customer inquiries in an efficient and timely fashion.
- Resolved customer complaints promptly and courteously while adhering to hotel policies and procedures.
- Demonstrated upselling techniques for additional menu items when appropriate.
- Cleared plates between courses and after meals as needed according to established procedures.
Education
High School Diploma -
INFP - Mozambique
Chimoio - Mozambique2015-03
Skills
- Customer service
- Menu knowledge
- Order accuracy
- Food presentation
- Time management
- Customer relationship management
- Effective communication
- Complaint resolution
- Team collaboration
Languages
Portuguese
First Language
Spanish
Beginner
A1
English
Upper Intermediate (B2)
B2
Timeline
Waiter's Assistant
Ocallaghan Collection
2024.03 - Current
Hotel Waiter
Holidaying hotel
2022.02 - 2023.01
High School Diploma -
INFP - Mozambique