Prudence Thabile Dlamini
Limerick,Ireland
Summary
Skilled Health Care provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry.Experienced in providing compassionate care in healthcare settings, focused on patient well-being and support. Capable of enhancing patient comfort and recovery through attentive care and effective communication. Skilled in assisting with daily living activities, maintaining clean and safe environment, and collaborating with medical professionals.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Peer Support Worker
Acts of Compassion Ministries
Dublin City, Ireland
01.2025 - 06.2025
- Encouraged self-help strategies through regular motivational conversations with service users.
- Developed strong relationships with service users to foster trust and rapport.
- Delivered training sessions to newly appointed peer support workers for enhanced quality of care provision.
- Promoted recovery through encouragement, empathy, listening skills.
- Actively promoted principles of recovery-oriented practice within the team, fostering a supportive environment for all clients.
- Organised leisure activities as part of therapeutic interventions for improved mental wellbeing.
- Worked closely with clinicians for effective implementation of individualised care plans.
- Provided one-to-one support for improved mental health outcomes.
- Utilised lived experience of mental health challenges to provide empathetic support to individuals under care.
- Facilitated peer group discussions, encouraging open dialogue about shared experiences.
- Enhanced well-being of service users by facilitating group discussions and activities.
- Conducted risk assessments, safeguarding the welfare of service users.
- Improved communication between staff and service users with active participation in team meetings.
- Assisted service users in achieving self-sufficiency by providing emotional and practical support.
- Maintained accurate records, ensuring compliance with organisational policies and procedures.
- Maintained confidentiality of clients' information.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Provided emotional support to patients and families facing challenging situations.
- Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
- Assisted clients to achieve personal and treatment-related goals.
- Provided timely intake, assessment and appropriate intervention to clients experiencing crises.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Helped service users to gain ability to function independently in society.
- Assisted service users to obtain and access community resources.
- Listened to clients' current struggles to signpost relevant support.
- Monitored client progress and adapted support programmes to meet changing needs.
- Assessed clients and documented information for records and analysis.
- Reported on clients' progress to evaluate service impact.
- Counselled clients through difficult times using approved and compassionate strategies.
- Liaised with external and internal professionals to provide holistic support.
Health Care Assistant
Eswatini Hospice at home
Matsapha, Swaziland
01.2017 - 08.2024
- Assisted in patient care, improved comfort and well-being.
- Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Provided basic health education to patients for proper self-care post discharge.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Worked closely with nurses to maintain high levels of communication.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Monitored client health conditions and reported immediate issues to manager.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Safely escorted patients during medical appointments and hospital visits.
- Submitted reports to manager regarding status of client.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
- Thoroughly sterilised and sanitised clinical and mobility equipment.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Administered blood tests and blood pressure checks.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Safely and securely transported patients using hoists and wheelchairs.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Built caring, supportive relationships with residents, enhancing daily life through personalised care.
- Maintained up-to-date patient records to enable care continuity between support providers.
- Actively developed professional healthcare competencies through regular training.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Kept patient environments clean and neat following optimum hygiene standards.
- Provided attentive first-hand care, comfort and safety to patients.
Education
Degree in Taxation and Acconting - Tax and Accounting
CCTI University South Africa
South Africa 01/2021 - 04/2022
Customer Relationship Management - Customer Service
Allison
Ireland 09/2024 - 11/2024
ACCA Level 1 - Accounting
Corporate Development Training Institute
United Kingdom 01/2010 - 11/2010
AAT Level 4,3 and 2 - Accounting
Corporate Development Training Institute
United Kingdom 01/2000 - 08/2007
Diploma in Tax Administration and Revenue Manageme - Taxation
Corporate Development Training Institute
United Kingdom 01/2012 - 11/2012
Skills
- Share personal experiences
- Peer relationship building
- Boundary setting
- Outreach programme experience
- Basic counselling techniques
- Healthcare system navigation
- Understanding of psychiatric medications
- Ethical responsibility
- Recovery-Oriented practice
- Familiarity with care standards
- Non-Judgmental attitude
- Resilience and stress tolerance
- Risk assessment capabilities
- Self-Harm management
- Educating on wellness strategies
- Peer support certification
- Trained in de-escalation techniques
- Experience in group facilitation
- Maintaining confidential records
- Administrative competencies
- Safeguarding vulnerable adults
- Proactive engagement
- Patience and understanding
- Motivational techniques
- Self-awareness
- Personal care assistance
- Personal care
- Medication Administration
- Compassionate care
- Microsoft Outlook
- Motivational encouragement
- Stress management techniques
- De-escalation practises
- Progress reporting
- Attentive listening
- Accurate recordkeeping
- Patient confidentiality
- Microsoft Word
- Administering medication
- Record management
- Independent living care
- Patient assessments
- Organising and planning
- Risk Management
- Caring and compassionate
- Patient relations
- Mental health first aid
- Customer Service
- Communication skills
- Team Leadership
Affiliations
- Music and Singing
- Evangelising and Ministry Outreach
- Cooking
Accomplishments
1. Won an award for being the best in Customer Service
2. Won an award for Project Partner in E-Filing
Certification
I have a Work Permit to expire 26 March 2026
Languages
English
Fluent
Zulu
Fluent
References
References available upon request.
Timeline
Peer Support Worker
Acts of Compassion Ministries
01.2025 - 06.2025
Health Care Assistant
Eswatini Hospice at home
01.2017 - 08.2024
Degree in Taxation and Acconting - Tax and Accounting
CCTI University South Africa
01/2021 - 04/2022
Customer Relationship Management - Customer Service
Allison
09/2024 - 11/2024
ACCA Level 1 - Accounting
Corporate Development Training Institute
01/2010 - 11/2010
AAT Level 4,3 and 2 - Accounting
Corporate Development Training Institute
01/2000 - 08/2007
Diploma in Tax Administration and Revenue Manageme - Taxation
Corporate Development Training Institute
01/2012 - 11/2012
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