PRIYADARSHINI KALAIMANI
Dublin,Ireland
Summary
Driven Systems Engineer with proven ability to solve complex problems and streamline processes. Skilled in systems integration and project management, with strong communication and analytical skills. Ready to enhance operational efficiency and drive technological innovation for your organisation.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Systems Engineer
Tata Consultancy Services
Bangalore, India
01.2025 - 06.2025
- Configured and troubleshoot printers and peripheral devices.
- Executed Windows administration tasks, including user profile fixes and system optimisation, providing daily support for Baxter and Vantive clients
- Oversaw installation and configuration of diverse software applications.
- Expertly troubleshot Microsoft 365 challenges, focusing on Outlook add-in errors and OneDrive backup issues.
- Addressed synchronisation difficulties to ensure seamless operation for users.
- Optimised network performance by diagnosing and addressing LAN and VPN issues.
- Facilitated secure access through Zscaler connectivity across enterprise networks.
- Troubleshot SCCM and Software Center issues, ensured compliance, and facilitated timely software updates and patch deployments.
- Eliminated obstacles with shared network folders, renewed digital certificates, updated environment variables, and secured uninterrupted access to enterprise applications and services.
Associate Consultant
Capgemini technology
Bangalore
05.2022 - 11.2024
- Administered daily support tickets, maintaining SLA/OLA standards; executed remote assistance via MS Teams, Quick Assist, and LogMeIn.
- Rectified technical challenges on Windows, O365, OneDrive, BitLocker, VPN (Cisco AnyConnect), LAN/Wi-Fi, and shared drives.
- Administered Intune and SCCM for device provisioning, software implementation, and compliance; addressed app sync and performance discrepancies.
- Administered Azure/on-prem AD accounts, groups, and MFA tools (PING ID, Microsoft Authenticator).
- Led audits, enforced compliance, and escalated P1/P2 issues during MIM bridge calls.
- Created SOPs, served as Nexthink SME, and trained new joiners on tools and best practices.
- Directed establishment and alteration of service accounts, admin accounts, distribution lists, generic accounts, etc.
- Addressed BitLocker challenges
- Coordinated network drive mapping and ensured shared drive access for end users.
- Administer and optimise Mobile Device Management (MDM) solutions such as Intune.
System Administrator
Wipro Limited
Bangalore
09.2020 - 04.2022
- Rectified VPN/Wi-Fi connectivity problems and executed macOS Big Sur VPN configurations on Cisco-managed devices.
- Maintained operating systems routinely, guaranteeing effective use of the latest features.
- Provisioned users and devices in centralized AD, including account activation, deactivation, and domain joins.
- Configured iOS/Android devices using Meraki; supported Duo and MobilePass for VPN/email access.
- Assisted with cloud data backups/migrations and performed audits using ESP, ART, and ExAM tools.
- Trained and supported Tier 1 analysts on Cisco tools and remote troubleshooting practices.
Education
B.E - Computer science
PES Institute of Technology
Skills
- Help desk support
- Windows OS
- Customer support
- Microsoft Azure
- Backup
- Microsoft 0365
- SCCM and Software Center
- Installation
- Network troubleshooting
- Bitlocker
- Intune
- Active Directory
- Network Drive
- VPN and Zscaler
- DNS, dhcp
- ServiceNow
- Communication skills
- Team building
- Leadership
Certification
Certification on Six Sigma and Lean concepts
Timeline
Systems Engineer
Tata Consultancy Services
01.2025 - 06.2025
Associate Consultant
Capgemini technology
05.2022 - 11.2024
System Administrator
Wipro Limited
09.2020 - 04.2022
B.E - Computer science
PES Institute of Technology
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