ASPNet
PRIYA KHAN
Project Manager
Dublin
Summary
I am a result-driven experienced Project Manager with knowledge in managing projects from inception to deployment within defined budgets and timeline. With over 5 years of experience in business analysis, stakeholder management and delivering enterprise solutions, I can manage multiple teams in-house and remotely. Proven expertise in detailing of the business requirements, understanding of Agile and Waterfall Models and keeping a track of every minute details makes the communication clear and project moves within the budget. Coordination with companies for payment gateways and ability to understand the API and information shared in request and response to communicate with technical team. Passionate about process optimization, compliance and digital payment integrations.
Overview
5
5
years of professional experience
3
3
Certification
Work History
Part-Time Manager
Harvey Norman
01.2024 - Current
- Managed daily store operations, overseeing inventory, team coordination, and customer service
- Addressed customer concerns and improved workflow efficiency, leading to a 10-15% increase in sales performance
Retail Associate
Primark Limited
11.2023 - 12.2023
- Enhanced customer satisfaction through effective inventory management and product displays
Business Analyst
Neosoft Technologies
09.2020 - 08.2023
- Managed team of 15 members for development of E-Commerce website with payment gateway integrations, ERP solutions, and Inventory management
- Worked closely with stakeholders for understanding the requirements, join team meetings with payment integration companies to understand and share the requirements for the website
- Developed backlogs, Epics and User stories for the application using JIRA and Confluence
- Worked closely with testing team to draft the test cases, performed UAT and post-deployment analysis to verify the impact and regression test on pre-production environment, reducing the defects by 30% and adding acceptance criteria along with user stories
- Participated in pre-sales along side sales team to understand the business requirement and help the clients with different solutions that company offers and what type of digital transformation can be applied to their existing business
- Created process flows, decision matrices and user journey artifacts to optimize transaction processing
- Developed real-time reporting dashboards in Power BI, enhancing insights into customer transactions and payment settlement timelines
- Worked on MOUs and proposal documents with sales team and made sure the requirement is clearly drafted and accepted by the Client
- Collaborated with fintech partners and card issuers to launch a virtual card solution, boosting user engagement by 40%
- Streamlined the customer onboarding journey by implementing automated KYC & AML checks, reducing processing time by 30%
- Coordinate with security team for VAPT test and analysis and interaction with stakeholders to explain the takeaways and solution for the gaps identified
Business Analyst
Allerin Tech Pvt Ltd
04.2019 - 07.2020
- Worked on Cymonz (FOREX product) used by banks in the Netherlands and Australia for handling foreign transactions related to banking domain
- Developed a deep understanding of profit/loss formulas, transaction calculations, and business logic to optimize financial operations and updated the product documents
- Managed production deployments and issue resolution, ensuring quick turnaround times based on SLAs using Gitlab tool
- Collaborated with financial experts and development teams to improve system functionality and minimize risks
- Timely performed gap analysis on the product and optimization on the logics to reduce the issues reported in production, creating detailed reports and keep track of bugs reported in production which is added to lessons learned which reduced the regressions by 60% on Gitlab
Business Analyst
Sublime Technologies
12.2016 - 03.2019
- Worked on multiple projects which involved e-learning application, e-commerce application, logistic import and export tracking applications
- Involved in managing projects from inception to delivery
- Managed tracking of project milestones, risks, and dependencies using JIRA, MS Project, and Gitlab, ensuring real-time updates and reducing reporting errors by 30%
- Drafted epics, user stories, prepared backlogs and monitored the test plans by coordinating with testing team to consider the edge cases which can reduce the regression in the existing features
- Monitored and documented process improvements, ensuring teams followed best practices in project execution and governance
- Worked alongside developers, testers, and business stakeholders to ensure successful software deployments on Linux servers
- Implemented in-app purchase features in mobile application
Education
MSc - Business Analytics
Dublin Business School
01.2025
Skills
- Project planning and execution
- Risk assessment and mitigation
- Resource allocation and management
- Stakeholder management
- Agile and Waterfall methodologies
- KPI and SLA monitoring
- Business & Requirement Analysis
- Requirement Elicitation
- User Stories
- Process Mapping
- UAT
- Agile & SDLC Implementation
- JIRA
- Confluence
- Scrum
- API Integrations
- Card Issuing
- Acquiring
- GDPR
- AML
- KYC
- Data Analytics & Reporting
- SQL
- Power BI
Certification
- Certified Scrum Master, Scrum Alliance
- PRINCE2 Practitioner, Axelos
- Certified Associate in Project Management (CAPM), PMI
- Project Management Professional (PMP), PMI
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved production issue which led to 50% reduction is customer complains and achieved the defined SLA.
- Collaborated with team of 10 in the development of Produgie 360 degree Growth leadership application developed using Scala.
- Achieved 90% success through effectively helping with product knowledge task which increased the development accuracy and reduced regressions.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteHybridRemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursCareer advancementPaid time offTeam Building / Company RetreatsSoftware
Project Management
MS Project
Python
Machine learning
OOPs concepts
Languages
English
Advanced (C1)
Timeline
Part-Time Manager
Harvey Norman
01.2024 - Current
Retail Associate
Primark Limited
11.2023 - 12.2023
Business Analyst
Neosoft Technologies
09.2020 - 08.2023
Business Analyst
Allerin Tech Pvt Ltd
04.2019 - 07.2020
Business Analyst
Sublime Technologies
12.2016 - 03.2019
MSc - Business Analytics
Dublin Business School
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