Summary
Overview
Work History
Education
Skills
References
Timeline
Volunteer

Privelage Nkanyiso Gama

Health Care Assistant
Dublin,Dublin

Summary

Experienced with providing compassionate patient care and support. Utilizes effective communication and problem-solving skills to enhance patient well-being. Strong understanding of healthcare protocols and collaborative teamwork.

Overview

17
17
years of professional experience

Work History

Health Care Assistant

Nazareth Old Age Home-TKY Health Care Agency
06.2025 - Current
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
  • Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
  • Delivered high standard of holistic care to patients to promote equality and dignity.

Care Assistant

Blue Crane Old Age Home
06.2023 - 12.2023
  • Assisted in daily living activities, ensuring comfort and safety for patients.
  • Documented client progress and changes in health status accurately.
  • Learned proper hygiene techniques and safety protocols to promote well-being.
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Mitigated patient-care risks with regular equipment safety checks.
  • Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of understanding and empathy.

Call Center Representative

Aegis Global Brittish Gas
01.2009 - 01.2022
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Collaborated with team members to streamline processes and enhance overall customer satisfaction.
  • Trained new representatives on call handling procedures and company policies for improved performance.
  • Maintained high levels of professionalism while managing multiple calls in a fast-paced environment.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Education

Certificate - Hospitality Administration And Management

TU Dublin
05.2025

Certificate - Care Giver

School of Khanya
07.2023

Secondary Education - Grade 12

Berla Park High School
11.2006

Skills

Feeding assistance

References

Available on request

Timeline

Health Care Assistant

Nazareth Old Age Home-TKY Health Care Agency
06.2025 - Current

Care Assistant

Blue Crane Old Age Home
06.2023 - 12.2023

Call Center Representative

Aegis Global Brittish Gas
01.2009 - 01.2022

Certificate - Care Giver

School of Khanya

Secondary Education - Grade 12

Berla Park High School

Certificate - Hospitality Administration And Management

TU Dublin

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Privelage Nkanyiso GamaHealth Care Assistant