Privelage Nkanyiso Gama
Health Care Assistant
Dublin,Dublin
Summary
Experienced with providing compassionate patient care and support. Utilizes effective communication and problem-solving skills to enhance patient well-being. Strong understanding of healthcare protocols and collaborative teamwork.
Overview
17
17
years of professional experience
Work History
Health Care Assistant
Nazareth Old Age Home-TKY Health Care Agency
06.2025 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Delivered high standard of holistic care to patients to promote equality and dignity.
Care Assistant
Blue Crane Old Age Home
06.2023 - 12.2023
- Assisted in daily living activities, ensuring comfort and safety for patients.
- Documented client progress and changes in health status accurately.
- Learned proper hygiene techniques and safety protocols to promote well-being.
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Mitigated patient-care risks with regular equipment safety checks.
- Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of understanding and empathy.
Call Center Representative
Aegis Global Brittish Gas
01.2009 - 01.2022
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Collaborated with team members to streamline processes and enhance overall customer satisfaction.
- Trained new representatives on call handling procedures and company policies for improved performance.
- Maintained high levels of professionalism while managing multiple calls in a fast-paced environment.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
Certificate - Hospitality Administration And Management
TU Dublin
05.2025
Certificate - Care Giver
School of Khanya
07.2023
Secondary Education - Grade 12
Berla Park High School
11.2006
Skills
Feeding assistance
Compassionate care
Mobility assistance
Toileting support
Meal preparation
Emotional resilience
Adaptable approach
Personal care assistance
Problem-solving
Multitasking and organization
Effective communication
References
Available on request
Timeline
Health Care Assistant
Nazareth Old Age Home-TKY Health Care Agency
06.2025 - Current
Care Assistant
Blue Crane Old Age Home
06.2023 - 12.2023
Call Center Representative
Aegis Global Brittish Gas
01.2009 - 01.2022
Certificate - Care Giver
School of Khanya
Secondary Education - Grade 12
Berla Park High School
Certificate - Hospitality Administration And Management
TU Dublin