Summary
Overview
Work History
Education
Skills
Accomplishments
Profilesummary - Summary
Timeline
Generic

Pritham Kumar

Bangalore,KA

Summary

Seasoned product and business analyst with 12+ years of demonstrated success in effectively managing and collaborating with teams within an agile development framework. Possessing strong skills in designing and developing dependable solutions, I have a solid background in product management and agile advocacy, specializing in US/UK Tax Technology, Supply Chain Management, Global Trade Compliance, and Healthcare. Proficient in Agile Methodology (SCRUM), SaFE Agile, and SDLC, I excel in all stages of the development process, including requirement gathering, analysis, design, development, and testing. Furthermore, I bring expertise in ERP systems, Microservices, E-Commerce, and CRM platforms.

Overview

19
19
years of professional experience

Work History

Assistant Manager at Tax Technology

Ernst & Young Global Delivery Services
08.2020 - Current
  • Projects: PCS Automations [Portfolio of 10+ Tools] and Audit Orbit AI Tool.
  • Directing the Project team as a PMO/Scrum Master, acting as a liaison between the onshore and offshore team to reduce delays in development; end to end of the project lifecycle
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Managing the Requirements delivery for Tax Technology service line platform software which includes Requirement gathering and elicitation, Use Cases, Flow Diagrams, Story pointing review for US Tax tool enhancements
  • Manage Agile Story Grooming, Program Iteration planning and prioritization, SaFE Agile process incorporation within a team as an Agile coach
  • Incorporated new knowledge storage repositories to control loss of tax technical knowledge due to constant resources change
  • Lead the GIT to DevOps Integration
  • Actively involved in preparing invest and operate budgets for the Product Owner
  • Review and approve content of User Guides, Test cases, UAT feedback
  • Worked with cross border teams of UK and US to facilitate better execution and documentation
  • Cultivated cohesive team environment by providing clear direction and support.
  • Enhanced product performance by analyzing user feedback and implementing necessary improvements.
  • Mentored junior analysts in best practices for efficient data analysis techniques, fostering a culture of continuous learning within the team.
  • Delivered product vision by collaborating with stakeholders to define and prioritize features.
  • Owned and prioritized product backlog.

Senior Business Analyst

Impelsys India Pvt Ltd
08.2019 - 07.2020
  • Managing the Requirements delivery for Wolters Kluwer healthcare e-learning management platform software. Developed user stories to guide the design of system enhancements, Use Cases, Flow Diagrams
  • Scrum Master for Phoenix Software project.
  • Actively involved in Project Customer Request, Agile Story Grooming and Product Research.
  • Responsible for Statement of Work document and creation of Proof of Concepts.
  • Proof of Concept on Analytics software and selection of technology stack.
  • Responsible for cost estimate on new features and sign-off on newly developed features
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.

Product Business Analyst

Amber Road Software Pvt Ltd
10.2015 - 07.2019
  • Managing the Requirements delivery for Global Trade Enterprise software which includes requirement gathering, Story Creation, Use cases, flow diagrams and execution with SCRUM teams for Import Product Suite
  • Actively involved in Project Planning, Agile Story Grooming, Release Management, Product Research, Conducting Sprint Ceremonies and User Acceptance testing
  • Responsible for validating and sign-off on newly developed features
  • Conducted Training and Knowledge Transfer sessions for new features developed as part of a release
  • Review User Manual and Automation Test plan to ensure complete coverage of the functionality/ features
  • Work with Technical Writers on technical and functional documentation of the product suite that is updated
  • Manage key compliance requirements such as Partner Government Agencies and US customs filing
  • Creating XML Data, Implementation/ integration Guides and manuals
  • Managing the product backlog and support/ contribute to the product road-map
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.

Senior Operations Analyst

HealthifyMe
10.2014 - 10.2015
  • Managed the product operations on reviewing product services and suggesting/ implementing optimization processes and workflow for HealthifyMe Application Software
  • Improvised the online sales by ideating and suggesting on setup of web chat for HealthifyMe
  • Implemented E-Commerce based approach for Payment Gateway
  • Implemented & Setup cloud telephony for improving the customers operations
  • Established the SLA's for Experts section of HealthifyMe mobile phone application
  • Analyzed and managed the RCA on retention of customers
  • This in-turn helped in bridging the gap between services offered via mobile platform
  • Performed Audit tests for specific section of product service to establish the current level of competence
  • Gathered product feedback and worked with technical team on implementation of key improvements
  • Conducted market research and suggested in improvising product services
  • Established guidelines (Gamification) as to how to improve customer engagement within the mobile application
  • Researched and implemented a CRM

Project Analyst

Webkraft Solutions
04.2012 - 10.2014
  • Identified client needs as per projects received
  • Constant interaction with customers and clients
  • Handled key accounts such as Toyota Tsusho Head Office video conferencing project
  • Analysed and advised required hardware and software in order to implement video conferencing real time across 6 offices
  • Client liaison, in charge of understanding the business processes
  • Learn the customer process and identify functional, non-functional requirements and document the business process
  • Built and maintained healthy business relations with major clients for increasing the level of sales growth; achieving customer satisfaction; provided advice on retaining the customer base and securing repeat business with the existing customers

Support Analyst

Probe Group Pvt Ltd
05.2010 - 10.2011
  • Involved in the process of day to day database maintenance activities, recovering age debt as per client’s needs
  • Identifying key areas to improve credit protection
  • Database and Portfolio Management of Debt Recovery, Granting relevant permissions for new agents who work on the Simply Energy CMS to update relevant customer payment information
  • Training freshmen on the functionalities and usage of the customer management system used to help customers organize their debt
  • Constant interaction with customers and inter-departments on a mass market level
  • Maintenance; Usage of RMAN (Recovery Manager) to create full cold backups
  • Creating logical backups on a fortnightly or monthly basis as per requirement using Data Pump, either for specified users or schemas backup as required using exp
  • Credit Analysis Protection Identifying percentage of collection of debt, age of the debt to recover within the outsourced company and age of debt outside before recovery commenced
  • Identifying debt to allocate to two different tiers to commence collections, prioritizing debt age and urgency to recover
  • Spin down reports on daily, weekly and monthly basis for team managers and strategy managers to get an overview of total debt recovery and remaining

Technical Team Lead

Mindspin Compusoftech Pvt Ltd
01.2006 - 08.2007
  • Responsible for managing & training teams
  • Identified client requirements for PC hardware and software implementations for commercial users
  • Developing project plans and schedules for software and hardware installations as per Tender instructions after analysis of technical and commercial bit from clients NAL, HAL, ISRO
  • Provided quick fix solutions on complex, unresolved technical issues escalated by front line agents
  • Involved in the bidding, procurement and sales process
  • Managed Key projects such as Project Maha Mastakabhisheka, I.T Media Centre, 2006 Shravanabelagola, Karnataka, INDIA
  • A Major event held once in 12yrs, involved in deploying an IT Media Centre (consisting of 200-300 computers) for Journalists around the world
  • Provided real time technical support
  • Handled six different teams, coordinated activities and identified requirements as specified by the vendor
  • Coordinated with partnering companies TATA Internet ISP

Education

Master of Information Technology -

Swinburne University of Technology
01.2010

Bachelor of Computer Application -

Sri Bhagawan Mahaveer Jain College
01.2006

Skills

  • Atlassian Confluence
  • Azure DevOps
  • Microsoft Team Foundation Server
  • XML
  • Project
  • Excel
  • Word
  • PowerPoint
  • Visio
  • X-Mind
  • Draw-IO
  • Balsamiq
  • Access
  • JIRA
  • Bugzilla
  • Microsoft ADO
  • SDLC
  • Agile
  • SaFE
  • Oracle 10g & 11g
  • Team leadership
  • Conflict resolution
  • Employee performance evaluations
  • Project management

Accomplishments

  • EY Product Management Bronze Badge.
  • AI for Everyone.
  • SaFE Training

Profilesummary - Summary

Product Business Analyst with 12+ years of experience in managing and working with teams in agile development approach, designing, developing robust and reliable solution. 10+ Years’ experience in Product management, Agile advocacy. Expertise in areas of US/UK Tax Technology, Supply Chain Management, Global Trade Compliance and Healthcare. Proficient on Agile Methodology (SCRUM), SaFE Agile and SDLC, with experience in various phases like Requirement Gathering, Analysis, Design, Development and Testing. Knowledgeable on ERP’s, Microservices, E-Commerce and CRM’s.

Timeline

Assistant Manager at Tax Technology

Ernst & Young Global Delivery Services
08.2020 - Current

Senior Business Analyst

Impelsys India Pvt Ltd
08.2019 - 07.2020

Product Business Analyst

Amber Road Software Pvt Ltd
10.2015 - 07.2019

Senior Operations Analyst

HealthifyMe
10.2014 - 10.2015

Project Analyst

Webkraft Solutions
04.2012 - 10.2014

Support Analyst

Probe Group Pvt Ltd
05.2010 - 10.2011

Technical Team Lead

Mindspin Compusoftech Pvt Ltd
01.2006 - 08.2007

Bachelor of Computer Application -

Sri Bhagawan Mahaveer Jain College

Master of Information Technology -

Swinburne University of Technology

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Pritham Kumar