Priscilla O'Connor
Dublin,L
Summary
Experienced Office Manager and administration professional with 15 years of experience. Optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration including bookkeeping and project management. correspondence coordination. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
27
27
years of professional experience
Work History
Office Manager / Project Supervisor
The Web Project
Dublin
01.2012 - Current
- Coordinated meetings, conferences, travel arrangements and department activities
- Devised and maintained filing system for records, correspondence and other documents
- Ordered supplies and equipment to maintain adequate inventory levels
- Created spreadsheets in Excel to track data such as vacation requests, sick days
- Conducted periodic reviews of existing policies and procedures to ensure compliance with current regulations
- Acted as a liaison between internal teams and external stakeholders such as vendors or customers
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and accounts.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed office budget to handle inventory, postage and vendor services.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Advertise and Interviewed prospective employees.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed business performance data and forecasted business results for upper management.
- Collaborated with internal teams to define goals, objectives, deliverables, timeline, resource requirements, budget constraints. for the assigned projects.
- Interpreted and communicated work procedures and company policies to staff.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Monitored performance of project team members to provide performance feedback.
- Kept project and team on schedule by monitoring deadlines, milestones and performance.
- Directed weekly project team meetings, providing timeline updates, action items, recommendations and custom solutions.
- Inspired team members by fostering positive environment and boosting employee confidence.
- Communicated effectively with team members regarding project expectations and deadlines.
- Recruited and trained new employees to meet job requirements.
- Managed and coordinated all office operations and procedures, such as filing systems, document management, budgeting, and payroll.
Personal Assistant on call
Kendel Bell - Virtual office
Kimmage Dublin 12
07.2012 - 08.2012
- Telephone Call Answering & Message taking Virtual Receptionist
- Diary Management
- Customer Helpdesk / Order Taking
- Telemarketing / Appointments
- Customer Surveys
- Database update & Cleansing
- Back office processing
- Outsourced Accounting
- Out of office voicemail
- CV construction
- Dictaphone typing
- Organise Client calenders.
Assistant Office Manager / Facilitator
Balally Parish office
Balally, Sandyford, Dublin 16
08.2009 - 08.2012
- Maintain office diary
- File maintenance of all invoicing
- Assist Parish Priest in everyday tasks and Major events
- Responsible for registering all confidential information on any marriage, deaths, births and confirmation details into the relevant Registers
- Preparation of weekly community newsletter
- Reconcile all cash sales and lodgements on daily basis
- Managing and recording all bank reconciliation
- Respond to requests from the public for Baptismal, Confirmation cert and letters of freedom
- Created a bespoke excel system in order to retrieve all tax reclaimable donations from Revenue
- Dealing with conflicting and sensitive matters
- Liaising with local Schools, Family resource centres and other public organisations.
Team Leader / Supervisor
Meridan V.A.T. Processing
Dublin
01.1997 - 01.2004
- Directed and supervised team of 23 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved International customer queries in a timely manner while ensuring customer satisfaction.
- Conducted daily meetings with team members to discuss upcoming tasks and project deadlines.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Collaborated with other departments to coordinate workflow processes between teams.
- Complied with company policies, objectives and communication goals.
- Assessed company operations for compliance with accordance ISO9000 procedures.
- Company's Internal ISO Auditor to verify compliant policies and procedures.
Education
NFQ L6 - Supervisory Managment
TU DUBLIN
TallaghtNFQ L6 - ICT - EDI Diploma Principles in Teaching Practice
IRISH COLLEGES TRAINING CENTER
Skills
- Garda Vetting
- GDPR
- Employee mentoring
- Recruitment
- Employee Development & coaching
- Payroll / Revenue processing
- Audits - EOY accounts
- Monthly/Yearly accounts and bank reconciliations
- Office Management
- Staff Management
- Event Coordination
- Financial and Compliance Monitoring Audits
- Report Preparation
- Scheduling Coordination
- Performance Improvement
- Conflict Management
- Banking operations
- Senior leadership support
Workshops
- Mental Health
- Development in Education
- Child protection awareness
- Quality control and reporting procedures (ISO auditor)
- Appraisals and interview techniques
Membership
- Shine (mental health)
- Scoliosis Ireland
- Straight ahead
- DFI (Dance sport Federation - Ballroom and Latin)
It Skills
Proficient in IT with a teaching Diploma
Hobbies and Interests
I enjoy watching Latin & Ballroom dancing, Walking and reading. I am always open and eager to learn and develop my own skill set
References
- Available on request
Timeline
Personal Assistant on call
Kendel Bell - Virtual office
07.2012 - 08.2012
Office Manager / Project Supervisor
The Web Project
01.2012 - Current
Assistant Office Manager / Facilitator
Balally Parish office
08.2009 - 08.2012
Team Leader / Supervisor
Meridan V.A.T. Processing
01.1997 - 01.2004
NFQ L6 - Supervisory Managment
TU DUBLIN
NFQ L6 - ICT - EDI Diploma Principles in Teaching Practice
IRISH COLLEGES TRAINING CENTER
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