Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Volunteer work/Community involvement
References
Timeline
Generic

Pride Zinzile Moyo

Donegal, Ireland,Co.

Summary

Dedicated and detail-oriented candidate with experience in providing critical support to human resources functions. Adept at handling administrative tasks, facilitating recruitment processes, and ensuring compliance with HR policies and procedures. Known for exceptional organizational skills, effective communication, and a strong commitment to maintaining a positive workplace culture. Seeking to leverage my expertise to contribute to the success of a dynamic organization.

Overview

7
7
years of professional experience

Work history

Process Executive Customer Service (Remote)

infosys BPM
Wexford, Ireland
03.2023 - 04.2023
  • To act as the main point of contact for our Clients' Customers handling customer service and first call resolution
  • Technical trouble shooting, billing queries and delivering outstanding Customer Service.
  • Front line support for our clients to handle customer queries across a broad range of customer service and technical queries.
  • Use the systems and tools(Advisor Hub and Excalibur Web) to effectively handle customer queries.
  • Use questioning and listening skills to make a judgment on the best solution or action to a customer's query.
  • Being proactive and proficient in promoting products, services and solutions at all times.
  • Deliver outstanding performance by consistently striving to exceed agreed targets

Human Resource and Administration Assistant

Kusile Rural District Council
Lupane , Zimbabwe
10.2016 - 10.2021
  • Preserved integrity and confidentiality of human resources files and records.
  • Acted as liaison between organisation and stakeholders by providing excellent customer representative skills.
  • Arranged communication with candidates and scheduled interviews.
  • Maintained and updated personnel records, storing employee information accurately for traceability compliance.
  • Assisted with meetings and presentations within company.
  • Delivered friendly assistance with new hires throughout interviewing and hiring processes.
  • Reviewed job applications to identify, vet and recommend optimal candidates for available positions, maintaining positive relationships with clients.
  • Scheduled candidate interviews with multiple stakeholders across departments.
  • Assisted with employee relations issues relating to disciplinary actions and redundancies by taking full and accurate meeting minutes and storing data upon completion.
  • Monitored employee absences against leave allowances, escalating discrepancies to HR manager when necessary.
  • Supported payroll preparation by providing data on employee absences, bonuses and leaves.

Education

Bachelor of Commerce - Human Resource Management

Lupane State University
2016

Skills


  • Methodical multitasker
  • Office administration
  • Verbal and written communication
  • Excellent time management
  • Accurate minute-keeping
  • Mail organisation
  • Data entry
  • Computer literacy
  • Administrative support
  • Maintaining files
  • Problem solving
  • Team player
  • Knowledge of HR policies
  • Recruitment

Languages

English
Fluent

Accomplishments

    Data Accuracy and Compliance :

  • Maintained accuracy in personnel records and ensured full compliance with data protection regulations and HR policies.

    • Improved Onboarding :

  • Enhanced the onboarding experience for new employees, resulting in satisfaction rate among new hires.

    • Improved Documentation :

  • Revamped HR documentation procedures, leading to a reduction in paperwork errors and improved record-keeping efficiency.

Volunteer work/Community involvement

  • Environment management- gardening, weeding and planting flowers
  • Church cleaning- assisting with cleaning floors, windows and dusting.
  • Visitation support and befriending- providing companionship and practical support to older people who would like extra social contact
    through a weekly volunteer visit.

References

Available upon request

Timeline

Process Executive Customer Service (Remote)

infosys BPM
03.2023 - 04.2023

Human Resource and Administration Assistant

Kusile Rural District Council
10.2016 - 10.2021

Bachelor of Commerce - Human Resource Management

Lupane State University

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Pride Zinzile Moyo