Dynamic and self-motivated professional with a strong foundation in teamworking, customer relations, and sales expertise. Demonstrates exceptional product knowledge and risk prevention skills, consistently achieving extra upselling targets in retail product sales. Known for leadership, creativity, and adaptability, with a keen attention to deadlines. Committed to leveraging these strengths to drive business success and foster positive customer experiences.
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• Managed end-to-end container shipping including booking, scheduling, and shipment tracking.
• Prepared and verified transport documents such as Bills of Lading and customs declarations.
• Liaised with freight forwarders, carriers, and terminal operators to ensure timely cargo delivery.
• Optimized logistics workflows by planning routes and managing vessel capacity.
• Ensured full compliance with international trade regulations and Unifeeder SOPs.
• Resolved logistics delays using internal systems and provided real-time updates to clients.
• Supported finance team with invoice validation and demurrage dispute resolution.
• Contributed to process improvement initiatives that enhanced operational efficiency.
International Shipping & Documentation
Logistics Coordination & Container Management
Customs Declarations & Compliance
Inventory & Stock Control
Customer Service & Communication
Retail Sales & Upselling
Food Safety & Hygiene Standards
Microsoft Excel & ERP Systems
Team Collaboration & Training
Best employee of the year (WNS Global services)