Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Pratiksha Dey

Hyderabad

Summary

Experienced professional with 8+ years in QA engineering and 1 year as a Program Manager. Deep understanding of testing methodologies and strong background in Program Management. Demonstrated ability to lead cross-functional teams and projects, ensuring high-quality results. Expertise in stakeholder management, requirements analysis, and driving process improvements for enhanced testing efficiency and effectiveness.

Overview

9
9
years of professional experience

Work History

Program Manager 1 QA

Uber
06.2023 - 06.2024
  • Managed engagements with multiple stakeholders (regional teams, vendors, product, engineering) and ensure delivery of the highest quality within the agreed-upon timelines
  • Lead and guide vendor teams in driving operations and project execution, while setting and tracking process KPIs and targets to drive success
  • Worked closely with engineering and product stakeholders to drive process enhancements through advanced tooling and ongoing improvement initiatives
  • Improved project visibility and stakeholder engagement through regular status updates and performance metrics reporting
  • Experience in stakeholder management, and engaging with various stakeholders across organizational levels
  • Managed project timelines, deadlines, feature sets, risks, change requests, releases, and tracked budget and financial metrics

QA Engineer II

Indeed
07.2019 - 03.2023
  • Managed testing for various software products, ensuring adherence to quality standards and requirements
  • Proactively identified and mitigated potential production issues during the development process
  • Collaborated closely with development teams to resolve software issues and enhance product reliability
  • Contributed to product improvements through insightful suggestions and stakeholder collaboration
  • Worked across different timezones to collaborate and improve product testing by working with multiple teams
  • Conducted accessibility testing using the WCAG 2.1 (AA) guidelines.

Quality Assurance Engineer 1

Indeed
01.2018 - 07.2019
  • Conducted testing for various products including Communications Platform, Indeed Feedback, and Indeed Onboard
  • Played a key role in suggesting and incorporating product improvements based on user feedback and stakeholder input
  • Involved in various types of testing including API, functional, UI, and database testing.

Quality Engineer

United Online, Inc.
10.2015 - 01.2018
  • Evaluated changes to enhance web login security through comprehensive functional, database, and usability testing
  • Assessed the migration and ad-related changes to ensure seamless user experience on mobile platforms.

Education

Bachelor's Degree - Information Technology

Kalinga Institute of Industrial Technology
01-2015

Class of 12th -

MODERN PUBLIC SCHOOL
01-2011

Class of 10th -

St. Vincent's Convent School
01-2009

Skills

  • Quality Assurance: Defect Triage, Software Quality Management, Test Case Optimization, Root Cause Analysis, Accessibility Testing, Localization testing, A/B testing, API testing, Mobile Application Testing
  • Program Management: Stakeholder Engagement, Release Management, Program Evaluation, Quality Improvement Plans
  • Testing Tools: Defect Tracking, Test Designing, Test Repository Refactoring, Audit Program Management, Swagger, Postman
  • General Tools: JIRA, Zephyr, Test rail, Google Sheets, Pivot table, Excel formulas, Gantt, AWS console, Accessibility software(JAWS, NVDA)
  • Analytical Skills: Requirements Analysis, Quantitative Analysis, Usability Testing
  • Interpersonal Skills: Communication, Leadership, Collaboration, Mentoring

Timeline

Program Manager 1 QA

Uber
06.2023 - 06.2024

QA Engineer II

Indeed
07.2019 - 03.2023

Quality Assurance Engineer 1

Indeed
01.2018 - 07.2019

Quality Engineer

United Online, Inc.
10.2015 - 01.2018

Bachelor's Degree - Information Technology

Kalinga Institute of Industrial Technology

Class of 12th -

MODERN PUBLIC SCHOOL

Class of 10th -

St. Vincent's Convent School

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Pratiksha Dey