Pratik BHOSALE
Athlone
Summary
A detail-oriented and results-driven project lead with extensive experience managing educational technology projects, data analysis, and global course launches. Proficient in handling operations, customer support, and training, with a proven track record of resolving more than 500 customer queries with 100% satisfaction. Adept at analyzing data to drive business development strategies, streamline workflows, and ensure on-time project delivery while training team members to maintain zero error rates.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Operations
WhiteHat Jr and Byju's
Mumbai
09.2021 - 04.2024
- Managing and configuring content on the flagship website, addressing configuration-related queries, and coordinating seamlessly with curriculum creators to ensure on-time global launches.
- Led the ARTS project and managing course uploads and configuration, ensuring smooth global launches, and coordinating between curriculum creators and operations teams.
- Improved business development by providing data-driven insights through Tableau analysis of student performance and sales trends.
- Successfully resolved over 1,000 customer support queries, maintaining a 100% satisfaction rate.
- Trained and guided new team members on task execution and configurations, ensuring a zero-error rate. Conducted training sessions for support queries and product testing.
- Tested different products, managed training sessions to improve team efficiency, and reduce operational bottlenecks.
- Created and maintained Standard Operating Procedures (SOPs), organized documentation, and developed structured sheets to ensure easy access to key project data.
- Consistently met all deadlines for class uploads, with zero configuration errors.
- Played a key role in launching the English, Spanish, and Portuguese curriculum, contributing to the company's global educational initiatives.
Education
Bachelors of Engineering - BE in Electronics And Telecommunications
St. Francis Institute of Technology
Mumbai, India05-2021
Master of Science - Engineering Management
Technological University of The Shannon: Midlands
Athlone, IrelandSkills
- Programming Skill: SQL
- Software: MySQL, Tableau, Excel and Microsoft office
- Standard Operating Procedures
- Project Management
- Business Development
- Key Performance Indicators
- Operations Management
- Staff Training and Development
Accomplishments
- Awarded as “Stellar Performer” at WhiteHat Education Technology Private Limited (2022)
- Winner in ‘MAD-ADS Competition’ held by Sphoortic an Intra college
event- Vartak polytechnic-
(2016).
Certification
Programming for Everybody (Getting Started with Python) by University
OF MICHIGAN
Python Data Structures by University OF MICHIGAN
Affiliations
- Worked as Volunteer ‘MSBTE approved State Level Technical Quiz.
- Paper Presentation Competition’ in TECHNOWENT- Vartak Polytechnic
-(2017 & 2018)
Timeline
Associate Operations
WhiteHat Jr and Byju's
09.2021 - 04.2024
Bachelors of Engineering - BE in Electronics And Telecommunications
St. Francis Institute of Technology
Master of Science - Engineering Management
Technological University of The Shannon: Midlands
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