Summary
Work History
Education
Skills
Certification
PROJECTS
Timeline
ResearchAssistant
Prateek Singh Patel

Prateek Singh Patel

Business Analyst
Dublin,Leinster

Summary

Professional with 6 years' experience in Business Analytics, creating product roadmap from conception to launch and steering design and technical implementation discussions. Skilled working across engineering/product teams while building and managing large-scale applications in the Scrum framework. Recognized for the ability to liaise with stakeholders to gather and negotiate requirements.

Work History

Business Analyst

JP Morgan
Ireland, Dublin
08.2023 - Current
  • I actively optimized work processes, analyzing, and enhancing efficiency to save resources and ensure smoother operations
  • I oversaw critical document creation and maintenance, including process maps, user guides, and training materials, ensuring consistent practices
  • I successfully led projects, ensuring they met deadlines, aligned with company's goals, and delivered results
  • I collaborated seamlessly across departments, especially during process and tool introductions
  • I facilitated change management and emphasized teamwork for our successful outcomes.

Business Analyst

Apple European Headquarters
Ireland, County Cork
09.2022 - 05.2023
  • Through collaboration with cross-functional teams, I've pinpointed key areas for improvement within insurance operations. By implementing recommendations and creating process maps, I've streamlined business processes, reducing costs, and enhancing overall efficiency and productivity.
  • As an experienced business analyst focusing on the insurance domain, I've utilised my skills to analyse extensive data using Tableau and SAP. Delivering regular reports to management, I've successfully identified trends, patterns, and potential risks impacting business operations. This analysis has been instrumental in uncovering opportunities for process enhancements, leading to optimised statistical efficiency and data quality.
  • Devised and led operational changes to generate significant improvements and measurable results in line with business objectives.
  • Additionally, I led the implementation of JIRA for campaign planning and prioritisation. This resulted in effective tracking, timely execution, and performance monitoring, culminating in a notable 25% increase in campaign efficiency within the insurance domain.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Senior Business Analyst - (Accurio Health)

Peak Dental Services
USA, Colorado
12.2019 - 08.2022
  • Leveraging expertise in the healthcare domain, conducted data analysis that contributed to a significant 15% increase in sales revenue. By identifying market trends and customer preferences, provided valuable insights that drove business growth. Through the utilisation of data visualisation techniques, effectively communicated complex data insights, resulting in a remarkable 20% increase in stakeholder engagement and buy-in within the healthcare industry.
  • Additionally, proactively anticipated potential issues through predictive modelling and successfully implemented targeted solutions. This proactive approach led to a notable 30% reduction in customer complaints, enhancing overall customer satisfaction and further establishing our healthcare services as reliable and customer-centric.
  • Communicated with staff at all organisational levels to assess current systems.
  • Drafted procedure manuals, work definitions and standard operating procedures by job title or work area.
  • Formulated and submitted monthly performance reports for strategic decision-making.

Business Analyst - (Fidelity Information Services)

Vodafone
UK, London
03.2018 - 12.2019
  • Drawing on my experience in the telecom fintech domain, I successfully automated Workforce Management processes using Win Automation, yielding impressive results. This automation led to a remarkable 50% reduction in manual effort and a substantial 75% increase in data accuracy, optimising operational efficiency.
  • Leveraging my expertise in Win Automation, I developed a customised bot for the Workforce Management team. This intelligent bot automatically generated reports on agent productivity, including work done per hour and the number of aux punched by agents. By doing so, it saved 50% of manual work and significantly enhanced data accuracy by an impressive 90%.
  • As a result of these automation initiatives, valuable time was saved for the company, enabling the Workforce Management team to shift their focus towards more high-value tasks. This enhancement in efficiency and accuracy underscored the positive impact of automation in the telecom fintech domain, driving productivity and overall operational excellence.
  • Delivered end-to-end IT systems and business change projects in line with project specifications.

Business Analyst - (Concentrix)

Amazon
India, Gurgaon
06.2016 - 02.2018
  • In the dynamic e-commerce domain, I effectively harnessed the power of SQL to streamline data processing. By extracting and cleaning data from Postgres, I achieved an impressive 30% reduction in data processing time, while simultaneously boosting data accuracy by 25%.
  • Leveraging advanced SQL and data manipulation techniques, I transformed raw data into valuable insights, driving remarkable results. This strategic approach led to a notable 40% increase in sales revenue and a substantial 20% reduction in customer churn, further solidifying the e-commerce platform's position in the market.
  • Recognising the importance of collaboration, I worked closely with cross-functional teams to identify areas of opportunity and optimise business processes. This collective effort resulted in a noteworthy 25% increase in profitability and a commendable 20% decrease in operating costs. These achievements highlight my ability to deliver tangible and impactful outcomes in the dynamic landscape of the e-commerce domain.
  • Conducted in-depth impact analyses, assessing potential effects of proposed initiatives on organisation.

Education

MS in Business Analytics - Business

University of Limerick
Limerick
08.2021 - 08.2022

Post-Graduation in Business Management - Business

NMIMS
Mumbai
12.2017 - 12.2019

Bachelors of Technology - Engineering

Maharishi Dayanand University
Rohtak
06.2012 - 06.2016

Skills

  • Business Analysis
  • Requirement Elicitation
  • Requirement Documentation
  • Research and Analysis
  • Solutioning
  • Product Management
  • Product Strategy and Planning
  • Data Visualization
  • Agile Methodologies
  • Detail-oriented
  • Analytical
  • Stakeholder Management
  • Customer Relationship Management
  • Business Requirement Traceability
  • Requirement Analysis
  • Business Processes
  • Optimization Strategies
  • Financial management
  • Workflow analysis

Certification

  • Certified Scrum Master (CSM) from Scrum Alliance
  • Certified Automation Professional from Automation Anywhere

PROJECTS

  • Data Extraction Bot - (Win Automation, Automation Anywhere), Created 36 Bots for extracting data customer data from different insurance websites as per the business requirement with a team of 2.
  • Item Processing - (Tableau, Tableau Prep, SQL, MS Excel), Expertly executed cross-functional reporting and Tableau administration tasks, encompassing publishing more than 21 workbooks on enterprise applications, managing permissions, ownership, sites, groups, and projects, & scheduling refreshes and subscriptions on Tableau Server.

Timeline

Business Analyst

JP Morgan
08.2023 - Current

Business Analyst

Apple European Headquarters
09.2022 - 05.2023

MS in Business Analytics - Business

University of Limerick
08.2021 - 08.2022

Senior Business Analyst - (Accurio Health)

Peak Dental Services
12.2019 - 08.2022

Business Analyst - (Fidelity Information Services)

Vodafone
03.2018 - 12.2019

Post-Graduation in Business Management - Business

NMIMS
12.2017 - 12.2019

Business Analyst - (Concentrix)

Amazon
06.2016 - 02.2018

Bachelors of Technology - Engineering

Maharishi Dayanand University
06.2012 - 06.2016
  • Certified Scrum Master (CSM) from Scrum Alliance
  • Certified Automation Professional from Automation Anywhere

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Prateek Singh PatelBusiness Analyst