Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Prasanna Kumar TK

Chennai

Summary

Energetic and results-oriented Test Lead with a proven track record in manual and functional SAP testing, particularly in CRM and ISU products. Possessing over 15 years of experience in the IT and ITES industry, including 9+ years of overall IT experience, I have garnered 4 years of hands-on test experience for SAP products using Agile and Waterfall methodologies. Expertise lies in testing complex test procedures, market flows, and business scenarios for programs involving change requests, enhancements, migration, and major IT implementations.

Overview

16
16
years of professional experience

Work History

Technical Architect

Hexaware Technologies Pvt. Ltd.
12.2021 - 01.2025
  • Test Evidence Review (TER) team provides an independent audit review of the testing artifacts delivered by the test execution teams
  • Assures the quality of Break Fix/Hypercare/Enhancement, Technical changes release by analyzing the SNOW changes and ensuring that the evidence of testing is complete
  • When quality has been assured, then update compliance status and produce TER report
  • We cover all phases of functional testing like unit testing, system testing, SIT and UAT
  • Ensure proper approvals from multiple stakeholders are received like infosec, SDM and PM
  • We provide an independent audit review of the testing artefacts delivered by the test execution team
  • Validate all the defects associated with the release/change/SCTask/INC are fixed, retested, and closed
  • To vindicate proper testing is done based on requirements, functional and technical documents
  • We review Non-Functional testing like Security and Performance testing

Associate

Cognizant Technology Solutions Pvt. Ltd.
10.2019 - 11.2021
  • Validating if the basic configuration is set as per client requirements
  • Involved in migration testing E2E process flow for Bayer
  • Preparation, Review and Execution of Test Cases
  • Defect logging and tracking through the bug reporting tool JIRA
  • Status update to Management and Onsite Counterparts on Daily Basis
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Programmer Analyst

Cognizant Technology Solutions Pvt. Ltd.
11.2017 - 09.2019
  • Company Overview: Centrica PLC is a British multinational utility company with its headquarters in Windsor, Berkshire
  • Its principal activity is the supply of electricity & gas to businesses and consumers in the UK
  • Centrica maintained the British Gas retail brand and is allowed to use this brand name in the UK
  • Involved in functional testing of E2E process flow for BGB BAU
  • Ensured every release goes with zero defect leakage
  • Performing quick & non-exhaustive Smoke test on the newly received build
  • Preparation, Review, and Execution of Test Cases
  • Make sure that the release does not contain any showstopper bugs preventing the functionality from releasing to production
  • Involved in identifying scenarios from the Requirement documents
  • Analyzing the requirements from functional specification document and posting the ambiguities to Onsite
  • Involved in application testing through SAP CRM and ISU
  • Defect logging and tracking through HP ALM
  • Status update to Management and Onsite Counterparts on Daily Basis
  • Involved in Defect Triage call with Development team
  • Centrica PLC is a British multinational utility company with its headquarters in Windsor, Berkshire
  • Its principal activity is the supply of electricity & gas to businesses and consumers in the UK
  • Centrica maintained the British Gas retail brand and is allowed to use this brand name in the UK

Process Specialist

Cognizant Technology Solutions Pvt. Ltd.
02.2015 - 11.2017
  • Managing and leading a team of 7 members
  • I have more than 2+ years of experience as SAP CRM Data analyst
  • Extensive experience in SAP CRM for Utilities Industry on Gas and Electricity
  • Ability to translate business objectives into clear functional and technical requirements
  • Hands-on experience in end-to-end post-production support activities
  • Having sound knowledge in customizing and configuring, basic functions like Business partner processing, organizational data management, transaction processing, activity management etc
  • Uploading Business Contract’s (BCR) from Oracle to SAP CRM and handling exceptions/rejections
  • Applying Out of Contract and Loading the Missing Contracts, Data Cleansing Activities like Merge/Demerge
  • Working with the technical team in identifying and solving issues related to business including Web UI fields, Enhancements, reporting etc
  • Handling CRM Middleware activities like monitoring of IDoc, provided solutions on IDOC issues
  • Maintaining the Project related stats, Reports, SOP, KB and presentations

Consultant

Sutherland Global Services
04.2013 - 10.2014
  • Managed customer queries daily, supported customers with first time fix and technical issues in a timely manner
  • Respond to customers via phone and chat
  • Maintain client relationships for business and help the sales team in achieving the target
  • Converse with clients in a polite and professional manner
  • Quickly understands the customer problem and provides first call resolution
  • Coordinate with internal and external teams
  • Continuously strived to improve the process efficiency and satisfaction of customers
  • Performed assignments requested by the management

Quality Executive

Medmeme Informatics Pvt. Ltd.
06.2011 - 02.2013
  • Company Overview: Global Database Company, the pharmaceutical industry, had an in-depth knowledge about Key Opinion Leaders
  • Managed a group of 10 associates and delivered Service Level Agreements (SLA’s) and acted as first level of escalation
  • Work allocation and monitoring the completion of the same before the TAT
  • Schedule regular touch base calls with the client to get regular feedback on ongoing processes and to ensure the key deliverables and SLA’s
  • Global Database Company, the pharmaceutical industry, had an in-depth knowledge about Key Opinion Leaders

Processor

Firstsource Solutions Ltd.
09.2008 - 06.2011
  • Data acquisition of healthcare products to create the Database and catalogues of vendors which includes its technical specifications, characteristic features, compatibility by 3 processes namely Sourcing, Attribution and Classification
  • Perform functions such as data management and data retrieval, verified, updated and corrected source documents
  • Entered data into designated database and forms
  • Recorded all tasks & activities
  • Prepared and submitted reports
  • Implemented many process improvement ideas for the project
  • Being in the part of the Quality crew team, establishing the quality culture
  • Won the top performer awards
  • Provided cross training and process training
  • Helped the management in creating the Process SOP and SOW and implemented the same

Education

B.E. - Electronics & Instrumentation

KLN College of Engineering
11-2007

HSC - State Board

Thiagarajar Model Higher Secondary School
05-2003

SSLC - State Board

Thiagarajar Model Higher Secondary School
05-2001

Skills

  • SAP CRM
  • Experience with SAP IS-U Module
  • Web Application Testing
  • HP ALM Application Knowledge
  • JIRA Workflow Optimization
  • Test Preparation Skills
  • Estimation
  • Requirement gathering and analysis
  • Test Requirement Definition
  • Proactive Scenario Development
  • Design
  • Quality Assurance Testing
  • Task Execution
  • Defect Tracking & closure
  • Requirements Gathering & Development Oversight
  • Strategic Business Reviews
  • Daily Test Results and Exit Summaries
  • Utilities Industry Knowledge

Accomplishments

  • Implemented many process improvement ideas for the project.
  • Being in the part of the Quality crew team, establishing the quality culture.
  • Won the top performer awards.
  • Provided cross training and process training.
  • Helped the management in creating the Process SOP and SOW and implemented the same.

Timeline

Technical Architect

Hexaware Technologies Pvt. Ltd.
12.2021 - 01.2025

Associate

Cognizant Technology Solutions Pvt. Ltd.
10.2019 - 11.2021

Programmer Analyst

Cognizant Technology Solutions Pvt. Ltd.
11.2017 - 09.2019

Process Specialist

Cognizant Technology Solutions Pvt. Ltd.
02.2015 - 11.2017

Consultant

Sutherland Global Services
04.2013 - 10.2014

Quality Executive

Medmeme Informatics Pvt. Ltd.
06.2011 - 02.2013

Processor

Firstsource Solutions Ltd.
09.2008 - 06.2011

B.E. - Electronics & Instrumentation

KLN College of Engineering

HSC - State Board

Thiagarajar Model Higher Secondary School

SSLC - State Board

Thiagarajar Model Higher Secondary School

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Prasanna Kumar TK