Pranav Gulati
Gurugram
Summary
Key account manager with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Committed to resolving problems and maintain accurate metrics and reports.
Overview
4
4
years of professional experience
Work History
Senior Specialist: Enterprise Account Management
Shiprocket India Pvt. Ltd.
09.2023 - Current
- Managed key account operations, including resolving issues, handling account collections, and driving cross-selling opportunities through effective communication
- Collaborated with clients to design customized solutions that enhance efficiency and performance.
- Worked with sales, operations, and tech team to ensure smooth service delivery and meet client needs effectively.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
Assistant Manager - Key Accounts
Pickrr Technologies Pvt. Ltd.
11.2021 - 12.2022
- Handled customer escalations, resolving service quality issues and operational challenges by collaborating by collaborating with support and operations teams.
- Serve as the primary point of contact for clients, fostering long-term relationships through personalized solutions and ensuring satisfaction with services.
- Managed operational issues efficiently, leveraging strong problem-solving skills to resolve challenges quickly.
- Monitored account performance by tracking key metrics, providing clients with insights and recommending improvements for optimization.
Operations Executive
Momoe Technologies Pvt. Ltd.
12.2020 - 11.2021
- Built and strengthened relationships with different Third-Party logistics provider to keep operational plans interconnected and effective
- Streamlined operations to consistently deliver on targets
- Developed short-term and long-term plans to increase operational efficiency
- Managed monitoring of operations, ensuring all jobs were completed on time
Education
MBA - Marketing & International Business
Maharishi Markandeshwar University
Ambala, HR01.2021
B.Com -
Bhagwan Parshuram College
Kurukshetra, HR01.2019
Skills
- Relationship building and management
- Result-Oriented
- Performance Evaluation
- Problem-solving
- Strategic Perspective
- Time Management
- Customer Relations
Timeline
Senior Specialist: Enterprise Account Management
Shiprocket India Pvt. Ltd.
09.2023 - Current
Assistant Manager - Key Accounts
Pickrr Technologies Pvt. Ltd.
11.2021 - 12.2022
Operations Executive
Momoe Technologies Pvt. Ltd.
12.2020 - 11.2021
B.Com -
Bhagwan Parshuram College
MBA - Marketing & International Business
Maharishi Markandeshwar University
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