Prajwan Monduri Madhu
Dublin,Ireland
Summary
Motivated and organised Customer Service & Sales professional with 3 years of experience in fast-paced, customer-centric environments. Adept at managing multiple tasks, building strong customer relationships, and ensuring compliance with industry standards. Possesses excellent communication, problem-solving, and teamwork skills, eager to contribute to the dynamic team at CFM Group.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Consultant
Electric Ireland
Dublin
01.2024 - Current
- Successfully prospected and acquired new clients in the Dublin area, achieving and exceeding sales targets consistently.
- Educated clients on the benefits and features of various acquirer products via Inbound and Outbound calls.
- Built and maintained a robust sales pipeline, utilizing effective sales strategies to close deals and generate recurring revenue.
- Provided exceptional customer service and support, ensuring client satisfaction and retention.
- Demonstrated a strong work ethic, self-motivation, and determination to succeed in a competitive sales environment.
Sales Executive
ISYM Technologies Pvt Ltd
Hyderabad, India
11.2019 - 01.2022
- Effectively handled inbound calls from potential and existing customers, promoting ISYM's telecommunication products and services to meet their needs.
- Managed a high volume of customer queries, ensuring timely, accurate responses in line with company policies.
- Collaborated with internal teams to meet and exceed customer satisfaction and sales targets.
- Delivered quality service, prioritising customer needs while maintaining high compliance standards.
- Handled multitasking in a fast-paced environment, adapting quickly to changes and challenges.
Education
Master of Science - International Business Management
Griffith College
Skills
- APA Qualification
- Customer Relationship Management
- Multitasking in Fast-Paced Environments
- Excellent Communication & Interpersonal Skills
- Problem-Solving & Critical Thinking
- Organisational & Time Management Skills
- Compliance with Industry Standards
- Team Collaboration & Relationship Building
- Customer-First Approach
Certification
- APA Certified, QFA Regulations, Life Assurance
- Sales Training Certification
Accomplishments
- Increased sales revenue by 30% through proactive customer engagement.
- Enhanced customer experience by developing a strong product knowledge base.
Timeline
Sales Consultant
Electric Ireland
01.2024 - Current
Sales Executive
ISYM Technologies Pvt Ltd
11.2019 - 01.2022
Master of Science - International Business Management
Griffith College
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