Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Accomplishments
Timeline
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Prajwan Monduri Madhu

Dublin 7

Summary

Results-oriented and determined professional seeking a challenging Collections role in Ireland’s leading financial institution. Bringing strong negotiation skills, a customer-focused approach, and a proven track record of meeting and exceeding collection targets.

Overview

3
3
years of professional experience

Work History

Sales Consultant

Verisure
2023.11 - Current
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Customer Service Representative

SYKES
2020.12 - 2021.10
  • Negotiated payment strategies with customers via telephone, consistently meeting and surpassing weekly and monthly collection targets.
  • Managed a designated book of debt, ensuring ownership and responsibility for the accounts.
  • Utilized new technology such as text and voice over text to maximize collections.
  • Maintained compliance and customer-focused collections while resolving account queries.
  • Demonstrated flexibility and adaptability by trying new methods and systems.
  • Minimized broken arrangements and consistently met high-volume account management requirements.
  • Manual updating of accounts and editing information gained from calls.
  • Assisted with ad hoc administrative tasks as designated by the Team Leader.

Customer Service Representative

Circle K
2022.05 - 2023.11
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Education

Master of Science - International Business Management

Griffith College
Dublin, Ireland
09.2023

Skills

  • Strong negotiation skills to optimize collection commitments.
  • Professional and effective communication skills.
  • Results-driven and target-oriented mindset.
  • Proficient in Word, Excel, and Outlook.
  • Experienced in using text and voice over text for collections.
  • Able to handle a large volume of accounts efficiently.
  • Fluent in English.

Additional Information

  • Familiar with a hybrid working model.
  • Experience in a call center environment.
  • Enthusiastic, positive, and committed to constant improvement.
  • Open to feedback and focused on win-win solutions.
  • Able to work Monday to Friday.

Accomplishments

  • Consistently achieved or surpassed weekly and monthly collection targets.
  • Successfully reduced broken arrangements, contributing to overall team efficiency.

Timeline

Sales Consultant

Verisure
2023.11 - Current

Customer Service Representative

Circle K
2022.05 - 2023.11

Customer Service Representative

SYKES
2020.12 - 2021.10

Master of Science - International Business Management

Griffith College
Prajwan Monduri Madhu