Prajwan Monduri Madhu
Dublin 7
Summary
Results-oriented and determined professional seeking a challenging Collections role in Ireland’s leading financial institution. Bringing strong negotiation skills, a customer-focused approach, and a proven track record of meeting and exceeding collection targets.
Overview
3
3
years of professional experience
Work History
Sales Consultant
Verisure
2023.11 - Current
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Customer Service Representative
SYKES
2020.12 - 2021.10
- Negotiated payment strategies with customers via telephone, consistently meeting and surpassing weekly and monthly collection targets.
- Managed a designated book of debt, ensuring ownership and responsibility for the accounts.
- Utilized new technology such as text and voice over text to maximize collections.
- Maintained compliance and customer-focused collections while resolving account queries.
- Demonstrated flexibility and adaptability by trying new methods and systems.
- Minimized broken arrangements and consistently met high-volume account management requirements.
- Manual updating of accounts and editing information gained from calls.
- Assisted with ad hoc administrative tasks as designated by the Team Leader.
Customer Service Representative
Circle K
2022.05 - 2023.11
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
Master of Science - International Business Management
Griffith College
Dublin, Ireland09.2023
Skills
- Strong negotiation skills to optimize collection commitments.
- Professional and effective communication skills.
- Results-driven and target-oriented mindset.
- Proficient in Word, Excel, and Outlook.
- Experienced in using text and voice over text for collections.
- Able to handle a large volume of accounts efficiently.
- Fluent in English.
Languages
English
Native or Bilingual
Spanish
Limited Working
Additional Information
- Familiar with a hybrid working model.
- Experience in a call center environment.
- Enthusiastic, positive, and committed to constant improvement.
- Open to feedback and focused on win-win solutions.
- Able to work Monday to Friday.
Accomplishments
- Consistently achieved or surpassed weekly and monthly collection targets.
- Successfully reduced broken arrangements, contributing to overall team efficiency.
Timeline
Sales Consultant
Verisure
2023.11 - Current
Customer Service Representative
Circle K
2022.05 - 2023.11
Customer Service Representative
SYKES
2020.12 - 2021.10
Master of Science - International Business Management
Griffith College
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