PRADEEP SINGH
Dublin
Summary
Experienced IT professional with proven expertise in API integration, SQL queries, and optimizing business processes. Skilled in improving system reliability through advanced troubleshooting and implementing ITIL practices. Known for transforming IT challenges into solutions, and enhancing operational efficiency.
Eager to apply technical knowledge and leadership skills to drive success in future IT projects.
Overview
8
8
years of professional experience
Work History
Senior Business Analyst
Accenture
Dublin
11.2021 - 02.2024
- Led IT projects at Accenture, focusing on API integration and SQL queries, enhancing ad campaign performance on the Meta platform.
- Specialized in API integration, SQL queries, and troubleshooting advertising campaigns on Meta platform
- Utilized API and SQL skills to investigate and prioritize advertising issues, identifying root causes and recommending solutions
- Owned tasks from start to finish, providing insights and recommendations with API and SQL expertise
- Provided training on REST API, SQL, and campaign issue resolution to tier 1 support team
- Established a reputation for high-level technical customer care on a Meta social media platform.
Senior Software Engineer
Infosys
Dublin
08.2021 - 11.2021
- Streamlined business processes using Kafka and REST APIs at Infosys, improving system reliability and operational efficiency.
- Integrated REST APIs with Swagger and Postman to bolster system reliability and operational efficiency.
- Managed MySQL databases efficiently, handling large datasets, and executing complex queries.
- Implemented real-time data streaming using Kafka in a message-driven architecture, ensuring robust system performance.
Senior System Engineer
Hewlett Packard Enterprise
Bangalore
07.2016 - 07.2019
- Manage B2B client with experienced IT professional adept in managing SCCM client issues, implementing GPO strategies, and deploying task sequences for system provisioning
- At Hewlett Packard Enterprise, optimized SCCM client performance and software deployment processes, enhancing system management and security.
- Documented comprehensive SCCM Administration and Roles for easy knowledge sharing
- Implemented effective GPO strategies to enhance system management and security
- Developed and deployed SCCM/IBM AS400 task sequences for efficient system provisioning and image deployment
Operations Executive
Wipro
Bangalore
12.2015 - 06.2016
- Improved operational efficiency at Wipro by managing application and hardware support, software installations, and resolving technical issues.
- Managed application and hardware support operations, supervising a portfolio of 50 devices
- Executed installation and configuration for 100 software licenses, including tools like SCCM, enhancing operational efficiency
- Resolved 200 software and hardware issues, contributing content for user support documentation and articles
Education
Master's Degree - Cloud Computing
National College of Ireland
01.2021
Bachelor's Degree - Computer Science Engineering
Rajasthan Technical University
12.2015
Skills
- System Provisioning
- Problem solving
- Incident management
- Ticketing systems (ITIL processes)
- Advanced troubleshooting
- Software installation
- Time management
- Ability to adapt to change
Accomplishments
- Awarded Employee of the Month (April, May, June, and July 2024): Recognized for consistently delivering exceptional results and exceeding performance expectations in consecutive months, showcasing dedication and high work standards
- Advocate of the Month (2023): Honored for outstanding client advocacy, demonstrating exceptional problem-solving skills, and fostering strong client relationships.
- Certified in ITIL: Gained in-depth knowledge of IT Service Management (ITSM) best practices, enhancing process efficiency, and driving service excellence
- Team recognition for the best performance of all time: Played a key role in achieving the team’s best performance, contributing innovative solutions, and fostering collaboration to deliver exceptional results
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Business Analyst
Accenture
11.2021 - 02.2024
Senior Software Engineer
Infosys
08.2021 - 11.2021
Senior System Engineer
Hewlett Packard Enterprise
07.2016 - 07.2019
Operations Executive
Wipro
12.2015 - 06.2016
Master's Degree - Cloud Computing
National College of Ireland
Bachelor's Degree - Computer Science Engineering
Rajasthan Technical University
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