Prabhdeep Rai
Summary
Energetic and analytical problem-solver with strong foundation in computer engineering principles. Possesses robust knowledge of software development and hardware design, including proficiency in programming languages and circuit analysis. Dedicated to driving innovative solutions that enhance system performance and efficiency.
Overview
2
2
years of professional experience
Work History
Computer Engineer
Flipkart
08.2021 - 05.2023
- Supported remote employees in handling system problems by troubleshooting and resolving technical issues
- Provided status updates throughout issue resolution phases using automated systems, improving scale and quality of support
- Identified departmental needs and made suggestions regarding the technical direction to meet the company's goals
- Monitored computer system performance and intervened in identified problems
- Installed new hardware and software to meet system specifications and user needs
- Resolved issues and escalated problems with knowledgeable support and quality service
- Optimized system performance, reducing latency and increasing throughput for high-traffic services.
- Conducted root cause analysis, preventing recurring issues and improving overall system health for IT infrastructure.
Education
Bachelor - of Technology (ECE-2016)
Ludhiana college of engineering & technology
Matriculation & Intermediate -
PSEB
Skills
- Windows Server
- Technical Issues Analysis
- Hardware and software Installation
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
- Hardware configuration
Languages
English
Punjabi
Hindi
Personalinterests
- Gym
- Swimming
- Playing Cricket
Disclaimer
I hereby declare that the information above is true to the best of my knowledge.
Personal Information
- Father's Name: Charan Dass Rai
- Date of Birth: 06/27/94
Timeline
Computer Engineer
Flipkart
08.2021 - 05.2023
Matriculation & Intermediate -
PSEB
Bachelor - of Technology (ECE-2016)
Ludhiana college of engineering & technology
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