Poornima Kumar

Serve as the first point of contact for Irish Water customers, resolving service, New connection issues and enhancing satisfaction.

Maintain GDPR-compliant records and support secure customer data handling protocols . AWS and Citrix workspaces.

Identify and escalate suspicious account activities, supporting threat awareness and mitigation.

Collaborate with IT for system issue tracking and improvement

• Pharmaceutical Clients (Johnson&Jhonosn and MSD)
• Provided PMO-level support including project documentation, reporting, and compliance tracking.
• Supported Project Managers with day-to-day governance adherence and documentation standardisation.
• Organised and facilitated PMO workshops and training sessions for new team members.
• Maintained and updated project artefacts, SharePoint repositories, and Smartsheet trackers.
• Monitored timelines and deliverables, escalating risks and variances proactively.
• Collaborated with stakeholders and provided clear communication on PMO processes and expectations.

• Cybersecurity - Financial Client
• Acted as key support to senior PMO stakeholders across multiple regulatory-focused IT programs.
• Attended meetings alongside senior PMs, documented minutes and decisions, and ensured follow-ups.
• Maintained governance compliance through documentation, audits, and standardisation practices.
• Designed and enforced PMO templates and compliance documentation across projects.
• Created reporting dashboards (Power BI, Tableau) for performance monitoring.
• Supported stakeholder engagement by facilitating collaboration between business and tech teams.
• Coordinated risk mitigation efforts and tracked issues through resolutions.

• Built real-time performance dashboards using Tableau, Excel, and SQL, enabling accurate operational insights and improved decision-making for resource planning and capacity forecasting.
• Delivered weekly headcount analysis reports and forecasting models, improving client deliverables and supporting compliance with internal planning and performance standards.
• Created executive-ready PowerPoint decks highlighting Top and Bottom 5 performance trends, driving actionable discussions in stakeholder meetings.
• Supported end-to-end Agile ceremonies, working as Product Owner for SaaS delivery for app- Ninja SEO.
• Maintained PMO-aligned artefacts and drove communication between stakeholders and development.
• Streamlined workflows through requirement documentation and structured backlog management.
• Created detailed project reports and visual dashboards for internal presentations.
• Developed epics, user stories, wireframes, and drove sprint reviews with cross-functional teams.
• Integrated Privacy by Design as a key element within the DevOps project development lifecycle and in Agile environment.

• Collaborated with cross-functional teams to identify data-driven improvement opportunities and align reporting outputs with client-specific governance requirements.
• Proactively supported PMO functions by ensuring consistent, timely, and accurate project-related data reporting in accordance with internal standards.

• Created dashboards in Tableau and Excel to support data-driven decision-making.
• Created marketing dashboards, automated reporting workflows, and improved CRM analytics.
• Streamlined operations with enhanced CRM solutions and workflow optimization.
• Used SAS and statistical testing for campaign effectiveness analysis.
• Optimized data collection procedures and generated reports on a weekly, monthly, and quarterly basis.