POORNIMA KUMAR
Cork
Summary
Motivated and reliable individual seeking a part-time position in customer-facing roles such as receptionist, supermarket staff, or restaurant service. Dedicated to providing excellent customer service, maintaining a positive attitude, and supporting team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Advisor
Capita Ireland
Cork, Ireland
02.2025 - Current
- Serve as the first point of contact for Irish Water customers, resolving service, New connection issues and enhancing satisfaction.
- Maintain GDPR-compliant records and support secure customer data handling protocols . AWS and Citrix workspaces.
- Identify and escalate suspicious account activities, supporting threat awareness and mitigation.
- Collaborate with IT for system issue tracking and improvement
Restaurant Crew Member
The Lodge bar and the kitchen
Cork, Ireland
06.2024 - 01.2025
- Greeted and served customers in a friendly manner
- Cleaned dining areas, restocked condiments, and disposed of trash.
- Performed cashier duties such as taking orders, receiving payments, and providing change to customers.
- Followed safety and sanitation guidelines to maintain food quality standards.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Maintained cleanliness and organization of dining area and kitchen space.
Receptionist Intern
The Hilton Group
New Delhi, India
08.2022 - 01.2023
- Greeted guests and ensured a welcoming atmosphere at The Hilton Group.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments and coordinated meeting rooms for staff and visitors.
- Handled administrative tasks such as filing, data entry, and managing correspondence.
- Provided information about hotel services, amenities, and local attractions to guests.
- Responded promptly to customer inquiries via email or telephone.
Customer Service Assistant
Local Grocery Store
New Delhi, India
02.2022 - 06.2022
- Helped customers locate items and answered general inquiries
- Stocked shelves and maintained store cleanliness
- Operated cash register and handled payments accurately
- Assisted in inventory tracking and restocking
Education
Bachelor of Science - Mathematics
University of Delhi
Sri Venkateswara College08-2017
Skills
- Customer service
- Data management
- Appointment scheduling
- Systems troubleshooting
- Customer relationship management
- Excellent verbal and written communication
- Friendly and professional demeanor
- Basic computer and telephone-handling skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organization
- Punctual and dependable
- Quick learner and team player
Availability
Available for part-time shifts, including evenings, nights, and weekends
References
References available upon request.
Timeline
Customer Service Advisor
Capita Ireland
02.2025 - Current
Restaurant Crew Member
The Lodge bar and the kitchen
06.2024 - 01.2025
Receptionist Intern
The Hilton Group
08.2022 - 01.2023
Customer Service Assistant
Local Grocery Store
02.2022 - 06.2022
Bachelor of Science - Mathematics
University of Delhi
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