POOJA DAS K
Aluva,India
Summary
Detail-oriented professional with expertise in MS Office operations, reception management, and database management. Proficient in call handling etiquette, Opera Property Management System, and hospitality up-selling techniques, with a strong focus on confidentiality maintenance and petty cash float controls. Skilled in training and teambuilding to enhance team performance and operational efficiency. Adept at leveraging POS systems to optimise customer service experiences while maintaining high standards of professionalism.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Front office executive
Port Muziris - A Tribute portfolio hotel Kochi
Kochi, India
04.2024 - Current
- Facilitated effective communication to resolve customer complaints.
- Processed payments swiftly, reducing checkout time for guests.
- Streamlined office operations with efficient document handling and filing.
- Provided detailed information about facilities and services, improving guest experience.
Team leader - Front Office
Holiday Inn
Ernakulam, India
05.2022 - 08.2023
- Developed strategies for improved performance level across the team.
- Led project coordination, resulting in timely delivery.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
Guest service associate - Front Office
TAJ GREENCOVE RESORT & SPA
KOVALAM, India
02.2020 - 05.2022
- Ensured safety of guests by adhering to hotel policies and procedures.
- Updated records accurately to ensure correct billings and communications,.
- Addressed maintenance issues quickly by liaising effectively with the facilities team,.
- Created warm welcome experiences, fostered repeat business from guests.
Guest service associate - Front Office
TAJ GATEWAY
Ernakulam, Kerala
05.2017 - 02.2020
- Achieved high levels of client retention with proactive communication strategies.
- Prioritised tasks effectively during peak times ensuring all clients received timely support.
- Developed new procedures to streamline workflow and improve efficiency.
- Collaborated closely with sales team to identify potential upselling opportunities.
- Improved internal communication channels contributing to better problem-solving capabilities.
Education
Diploma of Higher Education - Front Office Operations
FoodCraft Institute
01.2016 - 01.2017
Chemistry
St. Albert’s College
06.2012 - 03.2015
Plus Two - undefined
St. Francis GHSS
01.2010 - 01.2012
Matriculation - undefined
St.Francis GHSS
Skills
- MS office operations
- Reception management
- Petty cash float controls
- Training and teambuilding
- Hospitality up-selling techniques
- POS
- Confidentiality maintenance
- Database management
- Call handling etiquette
- Opera Property Management System
Accomplishments
- State level winner in band competition with A grade.
- NCC C certificate holder.
- Upsold additional products, increasing monthly revenue.
Custom
- ENGLISH
- MALAYALAM
- HINDI
- TAMIL
Personal Information
Date of birth: 06/26/94
Languages
English
Fluent
Hindi
Advanced
Malayalam
Native
Timeline
Front office executive
Port Muziris - A Tribute portfolio hotel Kochi
04.2024 - Current
Team leader - Front Office
Holiday Inn
05.2022 - 08.2023
Guest service associate - Front Office
TAJ GREENCOVE RESORT & SPA
02.2020 - 05.2022
Guest service associate - Front Office
TAJ GATEWAY
05.2017 - 02.2020
Diploma of Higher Education - Front Office Operations
FoodCraft Institute
01.2016 - 01.2017
Chemistry
St. Albert’s College
06.2012 - 03.2015
Plus Two - undefined
St. Francis GHSS
01.2010 - 01.2012
Matriculation - undefined
St.Francis GHSS
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