Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Pineeta Fernandes

London

Summary

Accomplished professional with expertise in project management, team leadership, and performance management. Demonstrates strong analytical and problem-solving skills, coupled with exceptional communication abilities. Proven track record in enhancing employee satisfaction and engagement while excelling in budgeting and financial management. Adept at customer service excellence and social media marketing, with a focus on adaptability in hiring processes. Committed to driving organisational success through effective scheduling, payroll budget management, and strategic development initiatives.

Overview

7
7
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification

Work history

Retail Manager

Amazon Fresh
West London
06.2022 - 07.2025
  • Managed team of over 30 direct reports, leading recruitment, onboarding, training, and performance evaluations to cultivate high-performing and motivated workforce.
  • Designed and implemented employee engagement projects aimed at improving morale, boosting retention, and creating positive team culture across store operations.
  • Spearheaded leadership development programs, coaching team members to support career growth and internal mobility.
  • Partnered with HR, finance, and operations departments to align store strategy with organizational objectives and workforce planning needs.
  • Analyzed employee performance metrics and customer service feedback to drive continuous improvement and team accountability.
  • Achieved and exceeded sales targets through strategic planning, team motivation, and process optimization.

OPERATIONS LEAD

Amazon Fresh
West London
10.2021 - 06.2022
  • Led operational initiatives focused on employee experience, engagement, and team efficiency across all fresh stores in London.
  • Executed engagement strategies tailored to front line teams, resulting in 90% improvement in employee satisfaction and team cohesion.
  • Collaborated with HR on labour planning, scheduling, and shift optimization to support staff well-being and operational effectiveness.
  • Delivered training on process improvements, compliance standards, and team communication to elevate operational consistency.
  • Managed and facilitated cross-functional meetings with internal stakeholders to support ongoing team engagement and development.

CUSTOMER SERVICE MANAGER

Currys PC World
London
10.2018 - 04.2021
  • Developed and implemented performance management processes, including monthly reviews and coaching plans for front-line team members.
  • Conducted root cause analysis of customer and team issues, leading to new service policies and process enhancements.
  • Partnered with compliance and analysis teams to refine team KPIs, ensuring alignment with organizational policies and service standards.
  • Directed and supervised front-of-house operations during black Friday and boxing day while upholding company standards.

Education

Bachelors Degree - Business & Commerce

Dempo University
Goa

Skills

  • Project Management
  • Analytical and Problem-Solving
  • Strong Communication
  • Employee Satisfaction and Engagement
  • Team Leadership and Development
  • Performance Management
  • Budgeting and Financial Management
  • Customer Service Excellence
  • Social Media Marketing
  • Adaptability in hiring processes
  • Scheduling employees
  • Payroll budget management
  • Conflict Management

Certification

  • Social Media Marketing Certificate, New Skills Academy
  • SEO for Business Certificate, New Skills Academy
  • Human Resources Certification, Currently pursuing, Coursera

Timeline

Retail Manager

Amazon Fresh
06.2022 - 07.2025

OPERATIONS LEAD

Amazon Fresh
10.2021 - 06.2022

CUSTOMER SERVICE MANAGER

Currys PC World
10.2018 - 04.2021

Bachelors Degree - Business & Commerce

Dempo University

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Pineeta Fernandes