Summary
Overview
Work history
Skills
Affiliations
Education
Timeline
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PILIB UMARAJAVIGARAMASINGAM

Coventry,England

Summary

A diligent, innovative, collaborative individual who is willing to endeavour into a challenging, fast-paced environment within Business and Economics. A highly committed and a driven person who applies a professional attitude to a given task to achieve a high standard of work. Passion for being in a business-related career stems from the experience working alongside colleagues and customer service representatives. Possesses strong organizational skills, a collaborative team-orientated mindset and exceptional interpersonal abilities, all of which have been demonstrated and honed through projects requiring a team, independent studies, professional experience, and extracurricular activities.

Overview

6
6
years of professional experience

Work history

Water Specialist

Severn Trent Water
Coventry, England
02.2025 - Current
  • Delivered exceptional customer service by proactively acknowledging customers concerns and providing best customer experience.
  • Thriving in fast-paced environment, utilising quick thinking and initiative to resolve complex queries.
  • Able to adapt to new systems efficiently without having to repeat questions once asked first time.
  • Working collaboratively with team, fostering culture of shared success where collective effort leads to achieving goals.
  • Demonstrated empathy by attentively listening to customer concerns with understanding and care.
  • Supporting team members by simplifying and explaining approaches to handle complex queries
  • Used critical thinking to break down problems, evaluate solutions and make decisions without transferring to simple solvers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Kept hold time at 0 as handled all queries unless accounts have been migrated.

Customer Service Assistant

Coventry Building Society Arena
Coventry, England
03.2022 - 08.2023
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
  • Adhered strictly to policies and procedures for continued company compliance
  • Processed customer correspondence, reducing communication delays for improved client satisfaction ratings.
  • High level of attendance and punctuality
  • Expressed care, patience and empathy when handling customer interactions for personalised experience.
  • Excellent communication skills
  • Willing to take on more hours if necessary
  • Able to learn and process quickly in corporate environment

Customer Service Assistant

University Hospital Coventry and Warwickshire
Coventry, England
07.2019 - 01.2020
  • Answered patient queries about hospital policy and processes directly via telephone and in person.
  • Handled phone calls and emails from patients and members of public with professionalism.
  • Helped patients by directing them to specific hospital departments or wards.
  • Maintained high levels of attendance and punctuality, guaranteeing dependable and uniform support for both patients and staff.

Skills

  • Customer Service Excellence
  • Complaint Resolution
  • Communication Skills
  • Time Management
  • Utilising Microsoft Office Applications
  • Team Collaboration
  • Problem-Solving
  • Multitasking
  • Active Listening
  • Conflict Management
  • Cultural Competence
  • Emotional Intelligence

Affiliations

  • Actively participating in charitable events like the Engage Festival, leading a group of children in sports activities as well as managing them to work as a team.
  • Volunteering at local food banks as well as donating clothes, supplies and providing essential resources to the less unfortunate.
  • Passionately reading books as they provide endless opportunities for learning and personal growth, as currently beginning to read "Financial Freedom" by Grant Sabatier to obtain knowledge within the financial world..

Education

Lyng Hall School

GCSE's:

  • 6 GCSE's Including Maths and English

A Levels:

  • Business (B), Sport (Distinction), Economics (B)

Timeline

Water Specialist

Severn Trent Water
02.2025 - Current

Customer Service Assistant

Coventry Building Society Arena
03.2022 - 08.2023

Customer Service Assistant

University Hospital Coventry and Warwickshire
07.2019 - 01.2020

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PILIB UMARAJAVIGARAMASINGAM