Phendukile Khanyile
Alexander, Johannesburg
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Billing Executive
StarTek
07.2024 - Current
- Resolved complex billing issues by implementing corrective action plans.
- Facilitated clear communication between departments by coordinating billing inquiries.
- Drafted clear and concise billing statements with customer-friendly language.
- Analyzed billing discrepancies by conducting thorough audits of customer accounts.
- Streamlined billing processes by implementing automated systems, reducing errors and improving efficiency.
Administrative Assistant
StarTek
10.2023 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Teacher's Assistant
Ocheni Primary School
03.2023 - 08.2023
- Developed strong relationships with students to foster trust and open communication.
- Organized educational resources to streamline access for teachers and students.
- Supported classroom activities by assisting teachers with lesson preparation and material organization.
- Prepared and maintained a tidy classroom environment to promote focus and productivity.
- Served as Direct Assistant to Class Teacher ,supporting all aspects of teaching and office management.
- Problem solving each department to maintain timely completion of curriculumn and meet deadlines.
Education
Bachelor of Arts - Intercultural Communication
University of Zululand
Empangeni 12-2022
Senior Certificate - Metric
Amaphuphesizwe Secondary School
Maphumulo12-2019
Skills
- Microsoft office
- Deadline oriented
- Accounts Settlement
- Customer Service
- Administrative Support
Languages
English
Full Professional
Additional Information
References:
Mrs NX Khanyile HR Officer
Contact No: 068 417 5004
Mr TB Msweli School Principal
Contact No: 073 657 2153
Timeline
Billing Executive
StarTek
07.2024 - Current
Administrative Assistant
StarTek
10.2023 - 06.2024
Teacher's Assistant
Ocheni Primary School
03.2023 - 08.2023
Bachelor of Arts - Intercultural Communication
University of Zululand
Senior Certificate - Metric
Amaphuphesizwe Secondary School
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