Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Peter Lavender

Lichfield,UK

Summary

Dynamic and results-driven hospitality professional with nearly 20 years of experience, including a proven track record as a General Manager in the brewpub industry. Skilled in overseeing daily operations, enhancing customer experiences, and driving revenue growth. Adept at team leadership, operational efficiency, and fostering a positive workplace culture. Expertise in managing budgets, streamlining processes, and ensuring compliance with industry standards. Passionate about delivering exceptional service and cultivating long-term customer relationships.

Overview

12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

General Manager

Brewhouse & Kitchen
London / Portsmouth / Lichfield
04.2022 - 01.2025
  • Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Encouraged feedback from guests, using insights to implement positive process changes.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and leavers.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Oversaw inventory management to prevent stock shortages or excesses from occurring.
  • Promoted special offers and events via social media platforms boosting brand visibility.
  • Boosted profitability through effective cost control measures.

General Manager

Greene King
Welwyn Garden City
08.2021 - 04.2022
  • Controlling costs in line with company budgets
  • Coaching and recruiting team
  • Driving sales through customer engagement
  • Rota and forecasting
  • Monitoring stock levels through inventory management
  • Compliance - ensuring all due diligence is accurate, up-to-date and relevant

Assistant Manager (Stock & Margin Controller/In-House Trainer)

Brewhouse & Kitchen
London
11.2018 - 08.2021
  • I am given autonomy over the stock
  • I oversee the stock systems and champion stock results with action plans
  • I am responsible for monitoring GP% in all areas of the business and create actions for improvement
  • I also ensure there is an understanding of stock control within all levels of the team
  • I also oversee the training of team members, B&K Specialists and Supervisors and coordinate signoffs at each level
  • I am responsible for the site's online training and regularly report to the GM on no-completion reports
  • I champion B&K standards not compromising on product knowledge and service skills of each team member coming through the business

Holding General Manager

Brewhouse & Kitchen
London
09.2019 - 12.2019
  • In the absence of a General Manager, I am committed to a hold where I have achieved the following:
  • Recruitment - Overseeing the interview process for new starters for three sites across London and guiding them through the onboarding process
  • Engaged and coached team members through training and working side-by-side with new and existing employees
  • (Management and front of house)
  • Achieved the first Green Audit in the calendar year by introducing consistent policies and procedures through proactively monitoring stock loss and cash handling
  • Increased sales by £2000 p/w through introduction of events throughout the week

Assistant Manager

Greene King
London
06.2013 - 11.2018
  • This job role gave me more of an insight into the day to day running of a business especially when deputising in the absence of the General Manager
  • Monitoring and controlling stock levels to ensure there are no shortfalls
  • Keeping costs in line with budgets making decisions based on trading levels
  • Refined my ability to read a P&L to ensure that costs were controlled for the business to grow
  • Assisted in the recruitment and training of Team Members in line with company and statutory requirements
  • Assisted in the performance review of all team members on an ongoing basis to ensure that they we are giving them the support they need to realise their potential

Education

GCSE - English Lang., English Lit., Math, Double Award Science

A LEVEL - Media Studies, Psychology, English

Level 3 Advanced Apprenticeship - Leadership & Management

ALPH - Award for Personal License Holders

Beer Experience - Award in Beer and Cellar Quality

Skills

  • Teamwork
  • Customer Service
  • Proficient IT Skills and Microsoft Office
  • Team Management
  • Coaching
  • Time Management
  • P&L
  • Strong communication skills
  • Recruitment
  • Detail-oriented
  • Risk Assessment
  • Financial budgeting
  • Front of House (FOH) training
  • Cleaning and sanitation procedures
  • Food Hygiene
  • Inventory management
  • Stress tolerance
  • Effective delegation
  • Product knowledge
  • Point of sale systems
  • Interpersonal savvy
  • Food safety regulations
  • Scheduling staff rotas
  • Conflict Resolution

Affiliations

  • Running
  • Classical Music
  • Painting
  • Wine Tasting
  • Cooking
  • Reading

Certification

  • ALPH (Award for Personal License Holders), 07/01/2012
  • Food Safety Hygiene for Catering Level 3

References

References available upon request.

Timeline

General Manager

Brewhouse & Kitchen
04.2022 - 01.2025

General Manager

Greene King
08.2021 - 04.2022

Holding General Manager

Brewhouse & Kitchen
09.2019 - 12.2019

Assistant Manager (Stock & Margin Controller/In-House Trainer)

Brewhouse & Kitchen
11.2018 - 08.2021

Assistant Manager

Greene King
06.2013 - 11.2018

Level 3 Advanced Apprenticeship - Leadership & Management

ALPH - Award for Personal License Holders

Beer Experience - Award in Beer and Cellar Quality

GCSE - English Lang., English Lit., Math, Double Award Science

A LEVEL - Media Studies, Psychology, English

Similar Profiles

Create profile
Peter Lavender