PERRY JOHNSTON
Galway
Summary
I am a hardworking, very self-motivated and patient person. I enjoy a challenge and work well as part of a team and also on my own initiative. Excellent communication skills experienced working in busy environments Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative/Office Administrator
Smyth’s Toys Head office
Galway
09.2024 - Current
- Handling inbound and outbound calls and transferring them to the relevant agent or department
- Creating and updating databases for various forms of data, including personnel and financial information
- Dealing with complaints from customers across Ireland and the UK and take ownership of customer issues
- Analyzing and reporting customer data to devise new strategies or update existing ones
- Ensuring the customer has a positive experience with the company
- Document knowledge as solution articles
- Escalate unresolved issues to relevant internal teams
- Meet strict deadlines daily and weekly
Bar and Restaurant Manager
Murty Rabbitt’s Late Bar & Restaurant
Galway
08.2019 - 07.2024
- Oversee the daily operations of the bar, including inventory management, staff scheduling and customer service
- Create and maintain a welcoming and inclusive atmosphere for all customers
- Train and supervise staff, ensuring they are knowledgeable about products, policies and procedures
- Appropriately delegates tasks to staff
- Responsible for cash reconciliation at the end of the day
- Monitor and maintain the quality of beverages and food served at the bar
- Ensure compliance with all local, state and federal laws and regulations regarding alcohol service and sales
- Selects music, books bands, and provides input on marketing
- Continuously evaluate and improve bar’s offerings, including menu items, promotions and events
- Initiate and maintain vendor relationships
Bar Shift Leader
Fitzpatrick Castle Hotel
Killiney
06.2019 - 08.2019
- Company Overview: A prominent 4 star hotel in County Dublin
- Gained experience working in a Cocktail Bar
- Hosted wedding functions weekly
- Assumed role of Bar Supervisor when supervisor is off-duty
- A prominent 4 star hotel in County Dublin
Bartender
Busker Brownes Late Bar & Restaurant, Galway
Galway
05.2018 - 05.2019
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Effectively multitasked within fast-paced environment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with POS system.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
Trainee Floor Manager
Front Door Bar
Galway
05.2017 - 05.2018
- Ensure that all drinks and associated products are served and presented in accordance with standards and maintain product knowledge and be familiar with current promotions and any new products
- Oversee the cleanliness and maintenance of the floor, carry out stock and store duties as and when required
- Prepare the bar for service, assisting with opening and closing duties, following established jobs lists and as directed by Management
- Provide excellent customer service at all times with the key aim of retaining customers and attracting new customers
Lead Instructor
ION Club, Home of surfing elements, Tarifa, Spain
Tarifa, Spain
05.2015 - 10.2016
- Lead instructor for kite surfing and windsurfing. ·
- Office work including taking orders, ensuring customer satisfaction and greeting them in a friendly and professional manner.
- Responsible for client safety by ensuring all health and safety requirements were explained and adhered
Education
Level 5 Certificate - Outdoor Recreation
Lough Allen Adventure Centre
Co. Leitrim06.2014
Certificate -
Gort Community School
Gort, Co. Galway06.2011
Skills
- First Aid level 3
- ECDL certified
- Fetac level 5 outdoor recreation
- Kayak instructor level 1
- Suicide awareness
- Europass
- Further education and training award
- 60 day Erasmus award (Tarifa Spain)
References
Available upon request
Timeline
Customer Service Representative/Office Administrator
Smyth’s Toys Head office
09.2024 - Current
Bar and Restaurant Manager
Murty Rabbitt’s Late Bar & Restaurant
08.2019 - 07.2024
Bar Shift Leader
Fitzpatrick Castle Hotel
06.2019 - 08.2019
Bartender
Busker Brownes Late Bar & Restaurant, Galway
05.2018 - 05.2019
Trainee Floor Manager
Front Door Bar
05.2017 - 05.2018
Lead Instructor
ION Club, Home of surfing elements, Tarifa, Spain
05.2015 - 10.2016
Level 5 Certificate - Outdoor Recreation
Lough Allen Adventure Centre
Certificate -
Gort Community School
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