Penny Pears

Started as bar staff in 2017 and in 2020 I was made supervisor. I preformed many tasks such as-

• On occasion, Managed staff rosters ensuring optimal coverage during peak times.
• Trained new staff members to uphold company standards of service.
• Did the orders for stock each week.
• Monitored and authorised staff clock-in and clock-out procedures.
• Managed bookings to organise guest lists and avoid double bookings.
• Assisted in menu development, freshening up the menu every few months considering trends and customer preferences.
• Managed cash flow, ensuring correct transaction procedures were followed.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.

I was employed for this company during peak Christmas time only. My daily tasks were such as-

• I worked at the grocery checkouts
• Processed payments swiftly for improved customer experience.
• Greeted each customer warmly, creating a friendly shopping environment.
• Maintained clean and organised workspace to ensure efficient service.
• Handled high volumes of transactions during holiday seasons efficiently.

Was employed with this company after school hours and during summer. Doing basic tasks such as -

• Organize, sort and deliver post including registered post.
• Daily runs to the bank to lodge cheque's and cash.
• Deliver packages/letters to other offices around the town.
• Attending two court cases in Tullamore District court and Roscommon circuit court with the supervision of the solicitor.
• Sorting files into correct order