Pedro Villela

● Providing a professional, friendly and helpful service to our clients and customers

● Responding to Customer and Client Queries via email

● Answering Customer and Client Queries over the phone

● Facilitating Sales queries via email and phone

● Liaising with the Comms Manager and other departments for accurate information

● Using our ticketing system to assist in more complex queries, and taking ownership over the resolution.

● Invoicing, preparing and processing corporate Mastercard orders.

● Other office admin duties as required.

• Managing customer orders, communicating in a friendly and professional manner, ensuring customer satisfaction
• Dealing with a high volume of customers, taking orders, and serving a wide range of wines at the bar
• Ensuring speedy service during busy periods, handling complaints to providing positive solutions for the customers and bar
• Responsible for general duties e.g
• Cleaning Procedures, organizing the restaurant, booking reservations, opening or closing the restaurant

• Provided exceptional service, serving customers in a fast and friendly manner
• Answered questions about menu selections, garnishes, ingredients, preparation methods; and made recommendations when requested
• Packed orders and got it ready for Uber Eats, Doordash and Grubhub drivers / Working with the apps to ensure orders ready in time
• Worked in external Events for the restaurant such Philanthropical dinners
• Responsible for closing the restaurant and balancing till

• Assisted in developing and implementing policies and procedures, ensuring adherence to applicable laws and regulations
• Monitored and evaluated compliance training programs, ensuring employees' understanding of policies and regulations
• Prepared financial reports and documentation for internal and external audits, ensuring accuracy and completeness of records
• Responsible for checking employee time tracking record, admissions and layoffs
• Payroll Analyst, responsible for controlling accounts payable and for issuing invoices
• Supported at P&L Calculations
• Developed and maintained organized filing systems, ensuring easy retrieval of documents and records
• Prepared, received and sent letters and documents
• Provided information to the public, answering emails and phone calls
• Supported senior management in maintaining relationships with regulatory bodies and addressing compliance inquiries

• Dealt with all customer queries efficiently, professionally, and consistent with the company policy
• Showed a positive attitude taking responsibility for ensuring customers to receive an excellent experience
• Ensured pace of the service during busy periods, handled complaints and provided positive solutions for the customers
• Responsible for inventory management
• Responsible for employees work scales
• Responsible for training new employees, teaching the principles to be followed, ensuring that the company's standards of excellence were maintained
• Collaborated with cross-functional teams to assess risks and develop strategies to mitigate them

• Support for Social Events of Court of Justice in Goiania - Brazil