Pedro Fernández
Julianstown,LH
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
9
9
years of professional experience
Work History
Customer Services Assistant
Copa Airlines, Tocumen Airport Panama
01.2021 - 05.2024
- Manager number and incoming calls each day with utmost professionalism and knowledgeable service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Collaborated with other departments to guarantee customer satisfaction.
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Gathered and verified data from customers to promote marketing initiatives.
Work Study Student
Airesistemas, S.A
01.2016 - 12.2016
- Interacted with customers by phone, email, or in-person to provide information.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
Intern
Airesistemas, S.A
01.2015 - 12.2015
- Sorted and organized files, spreadsheets, and reports.
- Developed and maintained relationships with key internal stakeholders.
- Conducted extensive research for startup company projects.
- Prepared project presentations and reports to assist senior staff.
Education
High School Diploma -
High School Monseñor Francisco Beckmann
Panama, Panama12.2012
Skills
- Live chat support
- Customer Consultation
- Documentation And Reporting
Languages
Spanish
Native language
English
Elementary
A2
Portuguese
Elementary
A2
Timeline
Customer Services Assistant
Copa Airlines, Tocumen Airport Panama
01.2021 - 05.2024
Work Study Student
Airesistemas, S.A
01.2016 - 12.2016
Intern
Airesistemas, S.A
01.2015 - 12.2015
High School Diploma -
High School Monseñor Francisco Beckmann
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