Pedro Camargo

• Managing the daily operations of two high-volume restaurant units, ensuring excellent customer service, food quality and operational efficiency.
• Leading recruitment, onboarding, training and development of team members across both locations.
• Creating weekly staff rosters and managing labour costs in line with budgets and sales forecasts.
• Producing sales forecasts, labour projections and business performance reports.
• Implementing and maintaining Standard Operating Procedures (SOPs) to ensure operational consistency and compliance.
• Coaching and mentoring supervisors and team members to improve performance and accountability.
• Managing stock control, ordering, inventory levels and waste reduction initiatives.
• Monitoring key performance indicators including sales, labour percentage, food cost and customer satisfaction.
• Conducting team meetings, performance reviews and operational audits.
• Handling customer complaints and implementing solutions to maintain high service standards.
• Ensuring compliance with food safety, health & safety and company operational procedures.
• Working closely with senior management to improve profitability, efficiency and operational standards across both units.

• Experience working in a fast-paced environment, effectively recruiting and managing employees, overseeing operations, handling customer complaints, and generating financial reports
• Quality management, ensuring product organization and consistency, controlling stocks, managing labor schedules in line with the budge and forecast models Always through 4 principles: quality planning, quality assurance, quality control and quality improvement
• Always focusing on quality and how to improve our service
• Managing the TGI Friday's temple bar and TGIF Blanchardstown and Hard Rock Cafe temple bar units, units with a very high number of sales.

• Setting and collecting rent, handling maintenance requests, filling vacant units and potentially setting the budget for the property taking care of the maintenance of the properties, hiring and managing, Gardeners, Electricians and Plumbers, guaranteeing the maintenance of the stock of materials up to date
• Conducting weekly inspections to maintain control and smooth progress of the process
• Controlling cash flow
• Meeting new customers, and monthly meetings with tenants to find improvements

• Analyzed financial projects as civil engineer and building technician, specializing in costs, pricing, and quotations.
• Structured commercialization and operations for BNDES, Leasing, and other financial assets.
• Partnered with public and private banks to establish financing lines in regional funds (FNE, FNO), achieving a 5% cost reduction for JSL.