Compassionate Direct Support Worker recognized for productivity and efficient completion of tasks. Skilled in developing personalized support plans, managing medication schedules, and implementing behavioral intervention strategies. Excel in communication, empathy, and patience, ensuring exceptional care and support to individuals with diverse needs.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Supervisor/Team Leader
Talbot group
Dublin
08.2025 - Current
Supported key working teams in achieving SMART goals, ensuring person-centred outcomes for residents.
Created, reviewed, and updated care plans and risk assessments in line with best practice and regulatory requirements.
Supervised daily operations to ensure efficient workflows and strict adherence to health and safety protocols.
Ensured all documentation and resident files were accurate, up to date, and compliant with HIQA regulations.
Conducted staff inductions, supervision, and appraisal reviews in Talbot.
Ensured full compliance with HIQA (Health Information and Quality Authority) standards across the service.
Supported the team during HIQA inspections, contributing to over 90% compliance outcomes.
Led and supported staff teams to deliver high-quality, person-centered care to residents.
Managed staff rostering for 22 staff, including payroll approval using Strandum and Softworks systems.
Completed care audits, implemented action plans, and monitored continuous improvement.
Liaised effectively with the Multi-Disciplinary Team (MDT) to coordinate resident care as required.
Communicated professionally with family members, MDT professionals, and external healthcare representatives.
Maintained accurate records, including daily logs, incident reports, care documentation, and policy updates.
Ensured effective rota management, allocating staff appropriately based on residents’ assessed needs.
Implemented dynamic risk assessments prior to resident activities, outings, or changing situations.
Conducted financial audits for individual residents in line with organisational policies.
Ordered and monitored pharmacy supplies, maintaining appropriate stock and inventory levels.
Mentored and supported junior staff, promoting best practices and workflow improvements.
Managed conflict resolution within teams, fostering a positive, respectful, and collaborative work environment.
Direct Support Worker
Talbot Group
Coldstream House, Co. Kildare
11.2024 - Current
Help residents participate fully in community life.
Encourage residents' independence so they can enjoy a good quality of life.
Collaborate with Team Leads, the Person in Charge, and social workers to provide residents with coordinated, high-quality care.
Develop communication tools to improve communication between residents and staff.
Prepare and update care plans to help residents live fulfilling lives.
Provide personal care with dignity and respect, including help with dressing, bathing, and toileting.
Create clear, easy-to-follow daily plans for residents.
Complete and maintain risk assessments for residents.
Answer questions from family members, the Multi-Disciplinary Team, and other healthcare professionals.
Design activity-based key working activity boards tailored to each resident's interests.
Create scrapbooks with residents to document their activities, which will be given as gifts to their families.
Created detailed risk assessments.
Relief Support Worker
Talbot Group
Dublin
04.2024 - 11.2024
Support residents with intellectual disabilities at various Talbot locations (The Spires, Ranch, Meadowview 1/2, Birches 1, The Loft, Villa Rosa, Balruddery Field, Killybegs, Orchard Vale, Pinewood Lodge, The Tides, Hamlet, Mill, The Birches 2).
Offer personalized care and support to vulnerable individuals, helping them maintain as much independence as possible.
Developed strong, caring relationships with residents, enriching their daily lives through tailored care.
Tracked residents' physical and emotional well-being, reported any changes promptly, and suggested adjustments to care plans.
Ensured high levels of resident satisfaction by providing personalized care that consistently met their individual needs.
Stayed current on the latest care practices by attending regular meetings and training sessions.
Planned activities and exercises to encourage physical and mental well-being.
Monitored residents' health conditions and reported any urgent issues to the manager.
Promoted positive physical and emotional well-being.
Healthcare Support Worker
Rathborne Nursing Home
Dublin 15
11.2023 - 03.2024
Assisting residents in personal hygiene and care.
Provided personalized care and support to vulnerable individuals, helping them retain maximum independence.
Safely and securely transported patients using hoists and wheelchairs.
Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Supported service user engagement in socialization activities, promoting independence and positive wellbeing.
Monitored patients' conditions closely and escalated concerns to senior staff.
Maintained a clean and well-organized environment for client happiness and safety.
Ensured that all medical equipment was properly maintained and cleaned.
Home Care Provider
Connected Health
Dublin
03.2023 - 09.2023
Managed a variety of daily well-being duties, including activity planning and mobility support.
Encouraged healthier lifestyle choices to improve the well-being of clinically obese patients.
Assisted with daily personal care routines to enhance patient well-being.
Closely monitored patient conditions, minimizing the need for additional medical intervention.
Maintained wheelchairs, walking frames, and hearing aids.
Assessed client health conditions and reported any concerns to the manager.
Provided compassionate physical and emotional support to patients, improving their overall health and well-being.
Visited clients in their homes to provide care.
Supported clients receiving palliative care.
Experience in providing home care assistance.
Health Care Assistant
Fedacare Nursing Home
Benin
10.2021 - 11.2022
Assisted in transferring patients from a wheelchair or bed using appropriate techniques.
Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
Prepared beds and equipment for use by healthcare professionals.
Answered patient call signals and signal lights to determine patients' needs.
Supplied, collected and emptied patient bedpans frequently.
Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Assisted with cleaning of rooms between patients; restocked supplies as needed.
Monitored vital signs and reported abnormalities to nursing staff promptly.
Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
Planned and served meals and snacks to patients according to prescribed diets.
Interacted positively with family members of patients while delivering compassionate care.
Education
Bachelor of Arts - Business Administration and Management
Holmes Institute
Dublin
Level 6 - Level 6 in People Management
Dcm Learning
05.2025 - 11.2026
Level 5 - Healthcare
Chevron College
Dublin
Level 5 - Care Skills And Care For Elderly
Forus Training
06.2023 - 02.2024
Skills
Empathy and Professionalism
Inter or Multidisciplinary Collaboration
Proficiency in MS office suit
Proactive Problem-Solving
Commitment to Resident Safety and Well-being
Proficiency in Administrative & Digital Sector
Time Management & Prioritization Operational Management
Safeguarding policy compliance
Health surveillance
Pressure relief
Staff Training and Development
Team player
Rota Management/Staff Scheduling
Incident Reporting & Followup
Risk Assessment & Care Plan Development
Team Leadership & Supervision
Policy Implementation Moving and handling Infection prevention and control management Information and Data confidentiality
Certification
Introduction to Children First
Safety Respiratory Hygiene and Cough Etiquette
AMRIC Standard and Transmission-Based Precautions
AMRIC Hand Hygiene
AMRIC Basic of Infection and Control
AMRIC Personal Protective Equipment
Food safety
The Fundamentals of GDPR
Applying a Human Rights-based Approach in Health and Social Care: Putting national standards into practice
Care for Older People
Your Safety, Health and Welfare in Healthcare
National Standard for Adult Safeguarding
Dementia Care for Older People in the Acute Hospital Setting
Microbiological Food Sampling - A Practical Approach
Manual Handling and People Handling e-learning Theory Module
Dementia Enhanced Home Supports
PBS and active listening
Medication Management Practical
Putting On and Taking Off PPE in Acute Healthcare Settings Certificate
Display Screen Equipment User Awareness Certificate
Nutricia Academy, Dysphagia Certificate
Fundamentals of Care - Pressure Ulcers
PBS Responding to Behaviours of Concern
PEG trained
References
References available upon request.
Languages
English
English, First Language
English, C1 Advanced
License
Irish license
Languages
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Supervisor/Team Leader
Talbot group
08.2025 - Current
Level 6 - Level 6 in People Management
Dcm Learning
05.2025 - 11.2026
Direct Support Worker
Talbot Group
11.2024 - Current
Relief Support Worker
Talbot Group
04.2024 - 11.2024
Healthcare Support Worker
Rathborne Nursing Home
11.2023 - 03.2024
Level 5 - Care Skills And Care For Elderly
Forus Training
06.2023 - 02.2024
Home Care Provider
Connected Health
03.2023 - 09.2023
Health Care Assistant
Fedacare Nursing Home
10.2021 - 11.2022
Bachelor of Arts - Business Administration and Management