Pawel Zygmunt

As a Team Leader/Dispatcher at Ryanair, my main responsibility is to manage ground operations activities, including aircraft turnaround, ramp management, and passenger handling, while ensuring compliance with industry regulations and standards.

I lead a team of ground staff, providing guidance and support to achieve operational targets, while coordinating with flight crews, ground staff, check in and station to ensure safe and efficient operations.

I manage and coordinate ground operations activities, ensuring compliance with all relevant regulations and standards. I develop and maintain positive working relationships with internal teams, including flight crews and other departments, and implement and maintain effective ground operations procedures and policies. I provide training and guidance to team members to improve operational efficiency and effectiveness, monitor operational costs, identify and mitigate potential operational risks and issues, and ensure all ground handling equipment is properly maintained and serviced.

I handle passenger complaints and issues in a professional and timely manner, ensuring that all ground staff maintain a high level of professionalism and customer service. I work to ensure a high level of safety and security throughout ground operations activities.

I present strong leadership and team management skills, and the ability to work effectively under pressure and in a busy environment. I have analytical and problem-solving skills, a strong attention to detail, and knowledge of industry regulations and standards, including ICAO and IAA.

I can work flexible hours, including weekends and holidays, as required by operational needs.