Pavol Janocko
Abbeyleix,Ireland
Summary
Reliable and motivated individual with exceptional customer service and communication skills, plus solid foundation in retail operations and attention to detail. Possesses strong problem-solving abilities and friendly demeanour, ensuring positive customer experience and support. Aiming to contribute to customer satisfaction and operational success in Lidl.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Optical dispensing assistant
Specsavers Opticians
Portlaoise, Laois
08.2023 - Current
- Assisted in frame selection for optimal vision correction.
- Achieved customer satisfaction by providing high-quality optical service.
- Managed appointment scheduling to maximise daily operations efficiency.
- Followed up with customers periodically after purchase for feedback collection.
- Conducted pre-screening eye health tests, ensuring patient readiness.
- Demonstrated usage of contact lenses to first-time users, ensuring safety and comfortability.
- Carried out detailed paperwork for optical prescriptions, ensuring accuracy in dispensing glasses and contact lenses.
- Troubleshot problems with eyeglasses frames or lenses promptly to guarantee customer satisfaction.
- Educated clients on latest eyewear trends, driving sales growth.
- Supported patients with adjustments, minor repairs and lens cleaning, enhancing their glasses lifespan.
- Handled cash transactions accurately at the till point without discrepancies.
- Performed frame repairs and adjustments for customer comfort.
- Advised customers on spectacle and sunglass choices based on prescription, style and budget.
Education
Bachelor of Science - Computer Games Programming
SETU Carlow
Carlow, County Carlow 09.2021 - 06.2024
Skills
- Workflow prioritisation
- Time management efficiency
- Diplomatic problem resolution
- Multilingual communication
- Salesmanship techniques
- Patient consultation
- Tactful complaint handling
- Multi-Tasking proficiency
- Record keeping accuracy
- Patient education insight
- Customer Service
References
References available upon request.
Timeline
Optical dispensing assistant
Specsavers Opticians
08.2023 - Current
Bachelor of Science - Computer Games Programming
SETU Carlow
09.2021 - 06.2024
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